Virtual Administrative Assistant

Role Overview This is a full-time remote position (40 hours per week) providing comprehensive administrative and executive support to a busy outpatient mental health practice. The successful candidate will function as the clinic's front-line operational hub — managing communications, coordinating schedules, and supporting growth initiatives. The ideal candidate is independent, reliable, and motivated to build a long-term career within a mission-driven healthcare organization. Key Responsibilities Patient Communication and Front-Desk Functions ● Answer incoming phone calls and respond to emails promptly ● Provide clear, respectful information to current and prospective patients ● Ensure no calls or inquiries go unanswered ● Maintain confidentiality and professionalism in all interactions Scheduling and Care Coordination ● Schedule, reschedule, and confirm appointments ● Maintain accurate provider calendars ● Coordinate patient intake processes ● Help optimize scheduling efficiency to reduce gaps and wait times Insurance and Administrative Support ● Assist with insurance paneling processes (preferred skill) ● Support verification and administrative documentation tasks ● Maintain organized digital records Community Outreach Support ● Conduct outreach to hospitals, agencies, and referral partners ● Help maintain relationships that support patient referrals ● Assist with tracking outreach activities Executive and Operational Support ● Identify workflow gaps and proactively suggest improvements ● Support administrative projects as the clinic expands ● Assist leadership with day-to-day operational needs