Site IT Specialist for Malaysia/Thailand/Indonesia

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We are hiring a Site IT Specialist to take full ownership of IT service delivery for our Malaysia, Thailand and Indonesia sites. This position will be based in Kuala Lumpur, Malaysia.

This is a hands‑on leadership role for an experienced IT professional who enjoys combining technical expertise with stakeholder engagement, vendor management, and continuous service improvement in a multinational environment.

You will be the trusted IT partner to the business, ensuring system reliability, security, and alignment with global IT strategy.

Job Responsibilities

IT Operations & Service Delivery

• Own and lead site IT operations, serving as the single point of accountability for IT service delivery, stability, and compliance.

• Provide hands‑on, onsite end‑user support, including user laptop support (PC setup, configuration, troubleshooting, and break/fix), beyond remote or online assistance.

• Support end‑user computing services, including onboarding, device imaging, configuration, patching, lifecycle management, and refresh, in line with corporate standards.

• Provide LAN/WAN network support, including basic network troubleshooting and coordination with regional/global teams for resolution.

• Coordinate with regional and global IT teams to resolve incidents, service requests, changes, and problems in line with ITIL practices.

• Ensure high availability, resilience, and performance of site IT infrastructure, including networks, servers, storage, SD‑WAN, wireless, firewalls, telecom/voice systems, printers, and peripherals.

• Lead incident escalation and service restoration activities, driving problem management, root‑cause analysis, and preventive actions through to closure.

• Ensure all IT services and solutions comply with corporate architecture standards, security requirements, and audit controls.

• Maintain accurate IT asset inventories, system documentation, and service records aligned with corporate governance requirements.

• Support IT project transitions by coordinating testing, service readiness, handover, and operational acceptance with project teams and IT stakeholders.

• Balance immediate operational demands with long‑term service stability and continuous improvement planning.

• Identify and escalate site‑specific risks, dependencies, or constraints impacting service continuity or project delivery.

• Provide structured feedback to Corporate IT teams and service providers to support continuous service improvement initiatives

• Provide after‑hours and on‑call support as required to meet business and operational needs.

Continuous Improvement & Administration

• Identify service improvement opportunities, gather business requirements, and support prioritization and funding approvals, including preparation of business cases where required.

• Collect end‑user feedback and translate insights into continuous improvement initiatives aligned with corporate roadmaps.

• Maintain and coordinate site IT disaster recovery planning and periodic recovery testing.

• Administer IT procurement, vendor invoices, and cost controls, ensuring accuracy, compliance, and timely processing.

• Promote cost discipline and operational efficiency while maintaining service quality and compliance.

Job Requirements:

• Bachelor’s degree in IT or related field with 5+ years of enterprise IT experience.

• Strong hands‑on background in infrastructure, networks, and end‑user environments as mentioned in the job responsibilties.

• Experience owning IT delivery in a site‑based or regional role.

• Confidence working with senior stakeholders and third‑party providers.

• Solid understanding of ITIL or service management frameworks.

• Certifications such as ITIL, PMP, or similar are advantageous.

• Ability to work independently with strong written and verbal communication skills, proven analytical, problem‑solving, and stakeholder management capabilities.

• Strong English communication skills, both written and verbal with

  service‑oriented mindset and positive attitude.

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