Senior Key account manager

Responsibilities:

Develop a solid and trusting relationship between major key clients and company

Collaborate with the Implementation teams to ensure that expectations set during the sales process are met in delivery

Operate as a key customer advocate ? develop and maintain strong relationships with customers with the goal of best in class customer success

Coordinate with clients and decision makers to ensure timely contract and subscription renewals

Strategic planning to improve client results

Very good and hands on with Upselling and cross selling as that is one of the major KPIs with us for this role.

Educate prospects and clients about Restroworks products and services through presentations and product demonstrations

Negotiating contracts with clients and establishing timeline of performance

Collaborating with the sales team to maximize profit by up-selling or cross-selling. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Expanding relationships and bringing in new clients

He Should be working in a product-based company where he understands the bugging issues from the product side and can coordinate will with the product team to fix them.