Senior Dispatch Operator

The Opportunity
Step into a pivotal role at our Ventia Operations Centre in Parramatta as a Senior Dispatch Operator. Here, you’ll be at the heart of operations making fast, informed decisions to deploy resources effectively and keep everything running smoothly, even when priorities compete.

You’ll take a proactive approach to managing work orders across multiple projects, spotting potential risks early and keeping service delivery on track to meet key commitments. Working closely with a wide range of stakeholders, you’ll play a vital role in driving performance, solving problems in real time, and ensuring the business consistently delivers at its best.

Why Join Us?

• Convenient Parramatta CBD base.
• Clear career pathways: We promote from within and invest in your long-term growth, offering mentoring and development to help you progress.
• Supportive, high-performing team: Join a driven team that values fresh ideas and is committed to continuous improvement.
• VenPerks benefits: Access paid parental leave, Fitness Passport membership, and exclusive discounts across private healthcare, travel, retail, and more.

Key Accountabilities:

• Lead real-time incident response, including analysis, investigation, and end-to-end management of faults and risks.
• Resolve customer escalations and complaints in a timely manner.
• Coordinate response activities with internal teams, clients, and external stakeholders.
• Manage attendance requests, short-notice absences, and operational jeopardy to minimise service disruption.
• Maintain clear and effective communication with field teams and client representatives.
• Monitor performance against KPIs and SLAs, ensuring compliance with operational processes and procedures.
• Ensure accurate, real-time work logging to support transparency and reporting.
• Support training, development, and effective use of operational systems and tools.
• Contribute to procedure development, post-incident reviews, and contingency planning.
• Foster a collaborative, high-performance team culture and support change initiatives.
• Provide guidance and support to less experienced Dispatch Operators.

About You:

• Excellent verbal and written communication skills.
• Proven ability to engage, influence, and build relationships with stakeholders at all levels (internal and external).
• Strong track record of achieving goals and delivering results within tight timeframes.
• Advanced computer proficiency, particularly in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to contribute to and promote a collaborative team environment through open and transparent communication.
• Experience in operations and maintenance within a technical service centre or utility industry is highly desirable.

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. 

Diversity    
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.    

How to apply    
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.    

Position Reference Number: 167012