Quality Assurance Analyst

Requirements

• Responsible for managing team performance with specific quality standards.
  

• Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
  

• Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
  

• Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
  

• Ensure ongoing compliance with quality and company standards.
  

• Excellent communication skills are mandatory , both written and verbal.
  

• Good presentation skills   along with knowledge of training.
  

• Strong computer skills, knowledge of Microsoft Office ? Word, Excel PowerPoint. Average Typing Speed for efficiency with documentation processes.
  

• Ability to create content for training programs.
  

• Passion for Customer Centricity ? from past experience.