QA Specialist - System Planning Department, Information Systems Division, Rakuten Life Insurance Co., Ltd.
Job Description:
Business Overview
The Rakuten Insurance Group continues to grow steadily, aiming to become the next pillar of Rakuten's FinTech business, following Rakuten Card, Rakuten Bank, and Rakuten Securities.
Rakuten Life Insurance is one of the core businesses within the Rakuten Insurance Group.
It offers a variety of insurance products, including simple term and whole life insurance, medical insurance, cancer insurance, dementia insurance, comprehensive insurance for younger generations, and group credit life insurance for housing loans.
The company provides multiple proposal channels, such as face-to-face agency channels operating nationwide and internet channels that leverage the extensive Rakuten membership base.
As a familiar and approachable life insurance company, and as an innovative life insurance provider utilizing the technological expertise of the Rakuten Group, Rakuten Life Insurance aims to deliver groundbreaking insurance solutions.
Examples of Initiatives:
- Launch of Rakuten Points rewards for policyholders: Link
- Digital transformation of insurance underwriting operations using AI: Link
Department Overview
The Information Systems Division plays a critical role in underpinning the IT infrastructure of the Rakuten Insurance Group. We are responsible for the stable operation and continuous enhancement of mission-critical core systems that safeguard our customers’ valuable insurance contracts. At the same time, we actively harness the power of IT to drive the development of new products and the improvement of services, working hand in hand with the business to create real impact across the company.
The System Planning Department leads the formulation of the company’s IT strategy and drives business transformation initiatives from the ground up. This role offers a high level of autonomy and responsibility, providing opportunities to work with cutting-edge technologies while contributing to society through innovation in the insurance industry.
This position plays a core role in ensuring the quality of large-scale IT projects at Rakuten Life. As a member of the Program Quality Management Group, you will provide cross-functional support throughout the entire project lifecycle—from planning to stable operation—enhancing the likelihood of project success through proactive quality management. Rather than serving as a final checkpoint, this role works closely with project managers and business teams to support mission-critical IT investments from a quality perspective, offering a highly rewarding opportunity with direct impact on the company’s growth.
Attractive Points
- AI-Driven Innovation: Leverage Rakuten Group's strong AI drive to implement innovative proposals with cutting-edge AI technology.
- Strategic Influence: Our compact financial organization offers a unique opportunity to work closely with management strategy, directly linking IT strategy to company growth.
- Broad Impact & Growth: Our size ensures ample chances to take on diverse responsibilities and projects, fostering extensive professional growth.
Position:
Why We Hire
To accelerate digital transformation (DX) and realize our IT strategy, the scale and importance of IT projects continue to grow, making it an urgent priority to strengthen our quality management framework that supports and drives these initiatives.
Position Details
This role plays a critical part in balancing the success of IT projects with continuous quality improvement across the organization. In addition to deep involvement in individual projects, it drives ongoing quality enhancement through process improvement and standardization initiatives.
- Provide quality-focused, cross-functional support for IT projects throughout the entire lifecycle, from planning to stable operation, contributing directly to project success
- Review deliverables and processes at each phase to proactively identify and address quality issues and risks
- Work closely with project managers, business units, and vendors to drive quality improvements coordination, and consensus building
- Leverage lessons learned from projects to lead process improvements and standardization of development and quality management practices, contributing to continuous quality enhancement across the organization
Work Environment
- Employees: Approximately 40 members
(including around 15 members in the System Planning Department)
- Partner Companies: Approximately 100 personnel
- Mostly career professional
- Windows/Linux
Mandatory Qualifications:
- Hands-on experience in system development projects, with involvement across the full lifecycle from requirements definition through release and stable operation
- Experience reviewing deliverables and development processes from a quality perspective, identifying and addressing issues and risks
- Experience collaborating and coordinating with multiple stakeholders, including project managers, business units, and development vendors
- Strong logical thinking and problem-solving skills, with the ability to propose quality improvements and build consensus
- A holistic perspective that enables balanced decision-making across quality, schedule, and cost at the project level
Desired Qualifications:
- Experience in quality management, PMO, or equivalent roles supporting large-scale or multiple cross-project initiatives
- Experience leading process improvement, standardization, or adoption of development and quality management practices
- Knowledge and experience in test planning, review design, and quality metrics definition and analysis
- Understanding of both waterfall and agile development methodologies (e.g., Scrum), or hands-on experience with either
- Basic knowledge of system architecture and non-functional requirements such as performance and availability
- Experience in system development or operations within the financial services industry, particularly life insurance
Other Information:
Additional information on Location
NBF Shinagawa Tower
Additional information on Secondment
Seconded to Rakuten Life Insurance Co., Ltd. after joining Rakuten Group, Inc.
#engineer #OperationalImprovement #fintechgroup #RakutenLifeInsurance
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