Product Manager - Digital Payments

Role & responsibilities

• Manage and enhance digital payment products with a strong focus on prepaid instruments.
• Collaborate with technology teams to implement functional and non-functional requirements.
• Provide production support, troubleshoot issues, and ensure timely resolution through proper escalation.
• Maintain documentation, knowledge base, SOPs, and ensure closure of all reported issues.
• Prepare reports for management reviews and ensure adherence to defined SLAs.

Qualifications & Skills:

• Strong hands-on experience in Prepaid Products (GPR Cards, Wallets, Forex Cards).
• Understanding of prepaid lifecycle, transaction flows, reconciliation, disputes, and customer servicing.
• Good technical knowledge of digital payments, banking systems, and transaction processing.
• Excellent problem-solving, stakeholder management, and communication skills.
• MBA/PGDM or equivalent preferred.