MD Support Specialist (Rakuten24) - FMCG MD Department, Consumables & Electronics Direct Business (C&M)

Job Description:

Department Overview
This department operates direct-to-consumer shops (Rakuten24, Baby Shop, Pet Shop, Drink Shop, etc.) within Rakuten Ichiba, a marketplace run by the Rakuten Group, that handle FMCG (fast-moving consumer goods).
It boasts one of the largest sales volumes on Rakuten Ichiba and is a growing business that serves as a crucial point of contact with customers.
Because it mainly handles FMCG products, it has a large market size and is considered one of the most important businesses for customer interaction on Rakuten Ichiba.
 

Position:
Why We Hire
To support sales expansion and increased operations accompanying business growth, we are strengthening our MD support system to assist buyer operations and ensure the stable operation and further growth of our e-commerce business.
We are looking for individuals who can join our team and help drive the growth of this business.

Attractiveness
- Supporting Rakuten's Largest E-commerce Business:
You can contribute to a growing business that handles important customer touchpoints for Rakuten, working at one of FMCG's directly managed shops (such as Rakuten24) that boasts one of the largest sales volumes within Rakuten Market.
- Autonomy and Opportunities for Improvement Proposals:
You can proactively participate in business improvement and system development in collaboration with buyers and related departments.
- Acquiring the Fundamentals of E-commerce Operations:
You can acquire a wide range of skills in e-commerce operations, including data analysis, sales promotion management, and e-commerce operations, through practical work. This environment also fosters coordination and project management skills.
- Utilizing Rakuten Group Resources:
You can engage in large-scale e-commerce businesses by leveraging Rakuten Market's member base, data, and powerful sales promotion platform.
 

Position Details
This position supports buyers in smoothly implementing product development and promotional strategies by coordinating and communicating with relevant departments.
This role involves operational tasks such as registering sales promotion projects and issuing invoices, as well as data-driven support, including extracting data from internal systems and creating reports using simple Excel functions.
Furthermore, it supports the accurate operation of various systems through configuration, error checking, and requesting corrections as needed.

Main Responsibilities
- Buyer Support: Sales promotion project registration, invoice issuance operations, data extraction and report creation (Excel function level)
- System Operation Support: Configuration of various systems, error checking, and correction requests
- Event Progress Management: Sales promotion settings, list creation, and deadline reminders during sales and campaigns
- Business Improvement Proposals: Identifying issues in daily operations, proposing improvements, and promoting business efficiency

Specific Project Examples
- Improvement of the billing management system
In order to address the risk of billing errors due to manual processes or oversights in billing operations to business partners, we will plan and implement countermeasures.

Key Stakeholders
- Buyers
- MD Support Members
- Accounting/Invoicing Staff
- Business Partners (Manufacturers/Vendors)
 

Work Environment
Organizational Structure
- Number of people: MD Support Team 4 people (2 managers, 2 members)
- Age range: 30s to 40s
- Ratio of mid-career hires: 60% mid-career hires

Backgrounds of Mid-Career Hires
People from various industries are active here, including accounting clerks, data analysis companies, sales administration at venture companies, after-sales service staff at specialized trading companies, and more.

Examples of Career Paths for Successful Mid-Career Hires
- Starting as a team member and advancing to a management role

Mandatory Qualifications:
- At least 2 years of professional experience
- A proactive approach to work
- Experience in business process improvement or efficiency enhancement.
- Experience in business process improvement and efficiency initiatives

Desired Qualifications:
- Someone who thrives in a fast-paced, flexible work environment, capable of thinking critically about what constitutes the best possible output in any given situation and taking proactive action
- Experience in data aggregation and report creation using Excel (basic functions such as SUM, IF, and VLOOKUP)
- Basic understanding of SQL
- Someone who can work effectively as part of a team while maintaining open communication with colleagues
- Someone who can perform detailed tasks and data verification meticulously and accurately
- Someone who can organize multiple tasks and schedules and proceed with work in a planned manner
- Someone who can identify challenges in their work and proactively consider improvements and ways to increase efficiency
- Someone who can coordinate and provide support across departments while understanding others’ perspectives

Other Information:
Additional information on Location
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification
TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.
 

Rakuten Group, Inc. Homepage Link
- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #OperationalImprovement #commerce #Rakuten24