Inside Sales - Client Servicing -Noida
Role & responsibilities Roles and Responsibilities
Client Servicing & Relationship Management
- Build trusted relationships with assigned clients and act as their primary point of contact.
- Conduct regular check-ins via calls and emails to ensure clients are satisfied and engaged.
- Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
Retention & Renewals
- Drive timely contract renewals and ensure minimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.
Upselling & Cross-Selling
- Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
- Collaborate ith internal teams to customize offerings as per client needs.
Collaboration & Reporting
- Coordinate with support, operations, and product teams to resolve client queries quickly.
- Maintain accurate records of all Calls, renewals, and account activities in CRM.
- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
Skills:
- Good Communication
- Negotiation skills
- Key account management skills
- Client Servicing, retention and renewals
Interested candidates can share their resumes on