Infra Operation engineer - System Infrastructure Department, Information Systems Division, Rakuten Life Insurance Co., Ltd.

Tokyo, Japan April 13, 2026 Full Time

Job Description:

Business Overview

The Rakuten Insurance Group continues to grow steadily, aiming to become the next pillar of Rakuten's FinTech business, following Rakuten Card, Rakuten Bank, and Rakuten Securities.

Rakuten Life Insurance is one of the core businesses within the Rakuten Insurance Group.
It offers a variety of insurance products, including simple term and whole life insurance, medical insurance, cancer insurance, dementia insurance, comprehensive insurance for younger generations, and group credit life insurance for housing loans.

The company provides multiple proposal channels, such as face-to-face agency channels operating nationwide and internet channels that leverage the extensive Rakuten membership base.

As a familiar and approachable life insurance company, and as an innovative life insurance provider utilizing the technological expertise of the Rakuten Group, Rakuten Life Insurance aims to deliver groundbreaking insurance solutions.

Examples of Initiatives:

- Launch of Rakuten Points rewards for policyholders: Link

- Digital transformation of insurance underwriting operations using AI: Link

Department Overview

We are building the infrastructure for Rakuten Life Insurance's services.

This is a crucial position that supports the foundation of Rakuten Life Insurance, using new technologies to prepare the necessary environment for applications to run, creating an environment where business divisions can work more easily, and improving Rakuten Life Insurance's services.

We will support the Infrastructure of Rakuten Life Insurance.

You will handle daily system operations for applications tightly integrated with insurance business processes, while collaborating with development teams across the Information Systems Division to gain a broad view of the company’s systems.

Attractive Points

- AI-Driven Innovation: Leverage Rakuten Group's strong AI drive to implement innovative proposals with cutting-edge AI technology.

- Strategic Influence: Our compact financial organization offers a unique opportunity to work closely with management strategy, directly linking IT strategy to company growth.

- Broad Impact & Growth: Our size ensures ample chances to take on diverse responsibilities and projects, fostering extensive professional growth.

Position:

Why We Hire

This position is an additional hire to strengthen system operations and promote the in-house execution of system operations.

Position Details

You will be responsible for managing system operations and driving continuous operational improvements for Rakuten Life Insurance’s insurance systems.

- Operational management and progress tracking of system operations team members

- Planning, proposing, and leading operational improvement initiatives

- Hands-on system operations, including message monitoring, application releases, job releases (JP1), and incident response

Work Environment

System Infrastructure Department Total: 40

Employees: 14

Contractors: 26

System Infrastructure Department consists of three groups: System Infrastructure Development Group, System Operation Group, and the Network Management Group. You are slated to be assigned to System Operation Group.

Mostly career professional

Oracle, SQL Server, MySQL
Windows Server, Linux Server

Mandatory Qualifications:

- At least 3 years of experience in system operations for Linux and Windows servers

- At least 1 year of experience in operations setup and configuration, including job and batch processing

Desired Qualifications:

- Experience in upstream phases of system operations, such as requirements definition and design, is preferred

- Experience operating Jenkins is preferred

Others Information:

Additional information on Location

NBF Shinagawa Tower

Additional information on Secondment