Head Retail Business

1. Strategic Leadership & P&L Ownership

• Own end-to-end P&L responsibility for the retail business.
• Define and execute short-term and long-term retail growth strategies aligned with the companys vision.
• Drive revenue growth, margin improvement, cost optimization, and working capital efficiency.
• Present business plans, performance reviews, and strategic initiatives to the CEO and Board.

2. Retail Operations & Expansion

• Oversee pan-India retail operations across EBOs, MBOs, and emerging formats.
• Ensure operational excellence, SOP adherence, and consistent customer experience
• Drive productivity improvements

3. Omnichannel & Digital Retail

• Partner with digital, IT, and marketing teams to enhance online sales, click-and-collect, and last-mile fulfilment.
• Leverage data and analytics to improve customer engagement and personalization.

4. Brand, Marketing & Customer Experience

• Work closely with marketing to strengthen brand positioning and in-store storytelling.
• Drive customer acquisition, retention, and loyalty initiatives.
• Ensure consistent brand standards, excellence, and premium customer experience.