Customer Support cum Marketing Executive
- Provide top-notch customer support through various channels, including phone, email, and chat.
- Develop and implement effective marketing strategies to promote the company's products or services.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
- Analyze customer feedback and suggest improvements to enhance the customer experience.
- Stay up-to-date with industry trends and competitor activity to identify new business opportunities.
- Build and maintain strong relationships with customers to ensure long-term loyalty and retention.
Job Requirements
- Proven experience in customer support and marketing, preferably in an educational setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a dynamic environment and adapt to changing priorities.
- Strong analytical and critical thinking skills, with attention to detail and accuracy.
- Proficiency in using CRM software and other marketing tools.
- Ability to work collaboratively as part of a team, with a positive and friendly attitude.
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