Customer Relationship Manager

Role & responsibilities

• Build strong, lasting relationships with customers through personalized interactions.
  
• Act as the primary point of contact for high-value and repeat customers.
  
• Ensure a seamless and premium customer experience across all touchpoints.
  
• Proactively engage with customers to understand preferences and shopping behavior.

• Manage and promote membership/loyalty programs.
  
• Track and improve customer satisfaction and retention metrics.

• Maintain and update customer databases with accurate and relevant information.
  
• Analyze customer data to identify trends, preferences, and opportunities.
  
• Generate reports on customer engagement, repeat visits, and campaign effectiveness.
  

Preferred candidate profile

- Good communication skills.

- Pleasing personality