How to Apply to Telus

9 min read Last updated April 20, 2026 29 open positions
Blake Crosley
Blake Crosley Researched using publicly available information, hiring data, and ATS analysis.

Key Takeaways

  • TELUS is a Canadian Big Three telecom (with Bell and Rogers) headquartered in Vancouver, formed by the 1999 merger of BC TELECOM and Alberta's AGT-derived TELUS, with about 75,000 employees globally and Darren Entwistle as CEO since 2000.
  • The careers site at careers.telus.com runs on SAP SuccessFactors; TELUS Health roles often redirect to a Workday tenant inherited from the 2022 LifeWorks acquisition, and TELUS International posts to its own separate site.
  • Compensation is in Canadian dollars and runs roughly mid-market for Canadian telecom — competitive against Bell and Rogers, but typically 25-40% below US tech compensation for equivalent roles, and the Vancouver and Toronto premiums do not fully close that gap.
  • Vancouver is the executive and digital headquarters, Edmonton is the operational and network core (legacy AGT), Toronto hosts enterprise sales and TELUS Health leadership, and Quebec roles increasingly require functional French.
  • Telus International was taken private in late 2024 after a sustained stock decline from its 2021 IPO; this changed compensation structure (no more publicly-priced TIXT equity), reduced public disclosure, and shifted strategy under TELUS's full ownership.
  • TELUS Health is still integrating LifeWorks (Morneau Shepell), and roles in that segment can feel like a healthcare-tech company grafted onto a telecom — different ATS, different pace, different comp bands.
  • Interviews are structured, behavioral, and explicitly anchored on the TELUS values; come with rehearsed STAR-format stories that name the values directly.
  • Bilingualism (French/English), Canadian work authorization, and credible community-involvement stories are real differentiators that candidates from outside Canada routinely under-weight.
  • Offers are commonly lost to Bell, Rogers, Shopify, Amazon (Vancouver), and US tech firms — TELUS competes on stability, benefits, and mission rather than top-of-market base salary, so understand what trade-off you are accepting before you sign.

About Telus

TELUS Corporation is one of Canada's three dominant national telecommunications companies, alongside BCE (Bell) and Rogers Communications, and operates across mobility, wireline broadband, IPTV (Optik TV), digital health, agriculture technology, and customer-experience outsourcing. The company in its modern form was created on January 31, 1999, when BC TELECOM (originally British Columbia Telephone Company) merged with Alberta-based TELUS Corporation, which itself had been formed in 1990 when the Government of Alberta privatized Alberta Government Telephones (AGT). Headquarters are in Vancouver, British Columbia, with substantial corporate and operational footprints in Edmonton (the legacy AGT base), Calgary, Toronto, Montreal, and a growing global network of offices through Telus International. Total team member headcount across all segments is approximately 75,000 people worldwide. TELUS trades on both the Toronto Stock Exchange and the New York Stock Exchange under the ticker symbols T and TU respectively. Darren Entwistle has served as President and CEO since 2000 — one of the longest CEO tenures of any major North American public company — and his strategy has consistently leaned into vertical expansion beyond pure telecom into health, agriculture, and digital services. The company organizes itself across several segments: TELUS Technology Solutions (the legacy mobility and wireline business serving Canadian consumers, small business, and enterprise), TELUS Health (the digital health and employee-wellbeing arm dramatically expanded by the September 2022 acquisition of LifeWorks for approximately C$2.3 billion plus assumed debt), TELUS Agriculture & Consumer Goods, and TELUS International (the customer-experience and digital-services outsourcing business that was taken private in late 2024 after a sustained stock decline from its 2021 IPO highs, ending its separate listing under the ticker TIXT). TELUS positions itself in marketing as the most customer-focused of the Canadian Big Three, leans heavily on its 'Give Where We Live' community-investment program, and has a long-running relationship with the TELUS Friendly Future Foundation. Roles at TELUS span network engineering, retail and contact-center customer service, B2B enterprise sales, software and platform engineering for Health and Agriculture, regulatory and policy affairs, marketing, finance, and the BPO operations of TELUS International — and culture, compensation, and career path differ meaningfully between those segments.

Application Process

  1. 1
    Start at careers

    Start at careers.telus.com — this is the canonical TELUS Technology Solutions job board and runs on SAP SuccessFactors (you will see hcm17.sapsf.com URLs in the address bar once you click into a posting). Use the search filters for Job Function, Location (province/city), and Job Type rather than relying on free-text keywords, because job titles vary across the organization.

  2. 2
    Create a candidate profile in SuccessFactors before you find a role you love

    Create a candidate profile in SuccessFactors before you find a role you love. The profile carries over between applications and lets you set Job Alerts. Upload a clean ATS-friendly resume (single column, no text boxes, .docx or PDF) — SuccessFactors will parse it into structured fields, and parsing errors are a common reason applications stall.

  3. 3
    For TELUS Health roles, expect to be redirected to a separate Workday tenant at

    For TELUS Health roles, expect to be redirected to a separate Workday tenant at lifeworks.wd3.myworkdayjobs.com — this is the legacy LifeWorks (formerly Morneau Shepell) ATS, which is being progressively integrated. Treat it as a separate system: you will need a separate Workday account and your TELUS careers profile will not auto-fill there.

  4. 4
    TELUS International roles are posted on a distinct site (telusinternational

    TELUS International roles are posted on a distinct site (telusinternational.com/careers) with its own ATS workflow oriented around high-volume contact-center and digital-services hiring. Compensation, benefits, and culture differ from TELUS-proper roles — apply through the correct channel for the role you actually want.

  5. 5
    Submit your application with a tailored resume and a short cover letter (one pag

    Submit your application with a tailored resume and a short cover letter (one page maximum) that names TELUS specifically, references the job ID, and connects your experience to the posted responsibilities. Generic 'To Whom It May Concern' letters are visibly downweighted by recruiters.

  6. 6
    Initial screening is typically a 20-30 minute call with a recruiter focused on l

    Initial screening is typically a 20-30 minute call with a recruiter focused on legal work authorization in Canada, salary expectations in CAD, location and hybrid-work preferences, and a cultural fit pass. Be ready to discuss the TELUS values (Spirited Teamwork, Courage to Innovate, Embrace Change and Initiate Opportunity, Pursue Growth and Learning) by name.

  7. 7
    Subsequent rounds vary by function: technical roles get a hiring-manager intervi

    Subsequent rounds vary by function: technical roles get a hiring-manager interview plus a panel or technical assessment, sales roles get a presentation or role-play, and corporate roles get a behavioral panel. Expect 3-5 total touchpoints over 3-6 weeks; senior roles can run 8-10 weeks. Background check and reference verification happen after a verbal offer.

Resume Tips for Telus

recommended

State your work authorization clearly at the top of the resume

State your work authorization clearly at the top of the resume. Canadian permanent resident, citizen, or 'open work permit valid through [date]' resolves the recruiter's first question immediately. TELUS sponsors LMIA-backed permits selectively, mostly for senior technical and health roles, and almost never for entry-level positions.

recommended

Use Canadian English spelling consistently (organisation vs organization, colour

Use Canadian English spelling consistently (organisation vs organization, colour vs color — TELUS uses Canadian forms) and Canadian conventions for dates, currency (CAD), and phone numbers. Spelling inconsistency is a quiet negative signal in a Canadian-owned company.

recommended

If you are applying to a Quebec-based role (Montreal, Quebec City, or any role w

If you are applying to a Quebec-based role (Montreal, Quebec City, or any role with QC listed), include functional French proficiency on the resume and be prepared to be interviewed partly in French. Bill 96 has tightened French-language workplace expectations and TELUS takes Quebec compliance seriously.

recommended

Match the language of the posting to your resume

Match the language of the posting to your resume. For TELUS Technology Solutions, lead with telecom-relevant signal: wireless networks, fibre, 5G, OSS/BSS, network operations, customer experience metrics (NPS, churn, ARPU), and any experience with Canadian regulators (CRTC, Innovation Science and Economic Development Canada).

recommended

For TELUS Health roles post-LifeWorks, emphasize healthcare technology, employee

For TELUS Health roles post-LifeWorks, emphasize healthcare technology, employee assistance programs, EHR/EMR systems, HIPAA/PHIPA/PIPEDA privacy frameworks, and any experience scaling B2B SaaS to large enterprise employers. The Health business sells primarily to HR departments at large employers, not directly to clinicians.

recommended

For TELUS International, lead with BPO and contact-center metrics (AHT, CSAT, FC

For TELUS International, lead with BPO and contact-center metrics (AHT, CSAT, FCR, occupancy, shrinkage), workforce-management software, multilingual delivery experience, and any work in trust-and-safety, content moderation, or AI data services — those are the highest-growth lines.

recommended

Quantify outcomes in business terms TELUS cares about: revenue retained, churn r

Quantify outcomes in business terms TELUS cares about: revenue retained, churn reduced, NPS improved, hours saved, or capital deployed. 'Improved customer satisfaction' without a number reads as filler. 'Increased post-call CSAT from 78 to 86 across a 200-agent queue over six months' reads as evidence.

recommended

Drop the headshot, date of birth, marital status, and any photo

Drop the headshot, date of birth, marital status, and any photo. These are common on European and Latin American resumes but flagged as compliance risk by Canadian recruiters and may be auto-stripped by SuccessFactors before a human ever sees them.

Interview Culture

Interviewing at TELUS is structured, behavioral, and explicitly values-driven.

Expect recruiters and hiring managers to anchor questions around the TELUS values — 'Tell me about a time you showed Courage to Innovate' is not a hypothetical formulation; it is a literal question you should rehearse with concrete STAR-format answers. The culture skews polite, collaborative, and consensus-oriented in a way that reflects both Canadian corporate norms and the company's two regional roots: the British Columbia BC Tel side of the family is more design-and-experience oriented, while the Alberta AGT side is more operational, infrastructure-heavy, and pragmatic. The Vancouver headquarters at the TELUS Garden complex sets the tone for executive and digital-product roles, while Edmonton remains the operational heart for network and customer-care functions, and Toronto hosts much of the enterprise sales, finance, and TELUS Health leadership. Hybrid work is the norm for corporate roles (typically two to three days in-office), but field technicians, retail, and contact-center roles are obviously location-bound. The 'Give Where We Live' community-investment program is genuine and shows up in interviews — candidates are routinely asked about volunteering, community involvement, and how they would represent TELUS in their local market, and the company funds employee volunteer days. Compared to Bell, TELUS interviews tend to feel less hierarchical and more conversational; compared to Rogers, less aggressive on quota-and-performance language and more focused on long-term customer relationships. Be aware of segment culture mismatch: TELUS Health interviews (especially anything inherited from LifeWorks) feel like a US healthcare-tech company and move faster, TELUS International interviews feel like a global BPO and lean heavily on metrics and shift flexibility, and TELUS Agriculture roles feel like an agtech startup grafted onto a telecom. Ask which segment you are interviewing into and adjust accordingly. Final-round interviews for senior roles often include a panel with cross-functional leaders, and a meeting with a Vice-President is common for director-level and above hires. Negotiation is acceptable and expected at the offer stage, but the culture punishes aggressive lowballing of the company or attempting to play TELUS off against Bell or Rogers in a heavy-handed way.

What Telus Looks For

  • Demonstrated alignment with TELUS values — Spirited Teamwork, Courage to Innovate, Embrace Change, Pursue Growth and Learning — backed by specific stories, not just keyword-matching the values list.
  • Customer obsession framed in measurable terms (NPS, CSAT, churn, retention) rather than vague service-mindedness, because TELUS competes on customer experience as its primary brand differentiator versus Bell and Rogers.
  • Comfort with regulated, large-enterprise environments — CRTC, privacy law (PIPEDA, PHIPA, Quebec Law 25), accessibility (ACA), and union-adjacent labour relations are real parts of the operating context.
  • Bilingualism (English plus French) for any Quebec-facing role, and increasingly valued as a tiebreaker even for non-Quebec corporate roles. Functional Spanish and Tagalog are useful for Telus International and TELUS Health roles serving global employers.
  • Cross-segment fluency — candidates who can speak credibly about how a telecom carrier becomes a digital-health platform, an agriculture-data company, and a global BPO simultaneously stand out in strategy, product, and senior leadership interviews.
  • Community involvement and a believable answer to 'how would you embody Give Where We Live in your role' — this matters more than candidates from outside Canada usually expect.
  • For technical roles: real production experience with cloud (AWS and GCP both, with GCP slightly favored), network infrastructure (5G, fiber, IP), data platforms, and increasingly AI/ML applied to customer experience and health.
  • For sales and B2B roles: enterprise account management at named-account scale, the ability to navigate procurement at large Canadian institutions (banks, governments, hospitals), and a demonstrable track record of multi-year contract growth, not just one-time wins.

Frequently Asked Questions

What ATS does TELUS use?
TELUS Technology Solutions (the main mobility, wireline, and corporate roles) runs on SAP SuccessFactors — you can confirm by clicking any job at careers.telus.com and checking for hcm17.sapsf.com in the URL. TELUS Health roles inherited from LifeWorks still run on a Workday tenant at lifeworks.wd3.myworkdayjobs.com. TELUS International maintains its own separate careers site and ATS for high-volume BPO and digital-services hiring. You may need separate accounts in each system.
What is typical compensation at TELUS in Canadian dollars?
For mid-career corporate roles in Vancouver or Toronto, base salaries typically land in the C$60,000-C$130,000 range depending on function, with senior individual contributors and managers reaching C$140,000-C$200,000 and director-level above C$200,000. Sales roles add OTE on top of base. RSU grants exist but are modest by US-tech standards. Contact-center and retail roles are paid hourly closer to provincial market rates. TELUS is competitive within Canadian telecom but is not trying to match US tech base salaries.
Do I need to live in Vancouver to work at TELUS?
No. While Vancouver is the corporate headquarters and home to TELUS Garden, the company has substantial offices in Edmonton (legacy AGT operational base), Calgary, Toronto (enterprise sales and TELUS Health leadership), Montreal and Quebec City (Quebec operations), and a global Telus International footprint. Hybrid work is standard for corporate roles, typically two to three days in-office. Field, retail, and contact-center roles are obviously location-bound. Fully remote roles exist but are less common than they were in 2021-2022.
How is TELUS International different from TELUS proper?
TELUS International is the customer-experience and digital-services BPO arm — formerly listed on TSX/NYSE as TIXT until it was taken private by TELUS in late 2024 after a sustained stock decline from its 2021 IPO highs. Culture, compensation, and career path differ meaningfully: it operates more like a global BPO (think Concentrix, Teleperformance, TaskUs) with shift work, queue-based metrics, and high-volume hiring across multiple countries. Compensation is benchmarked against BPO peers, not Canadian telecom, and the take-private removed publicly-priced equity from the package.
Why do candidates turn down TELUS offers?
The most common reasons candidates decline are: a higher offer from Bell or Rogers (similar profile, sometimes higher base), a higher offer from Shopify or a US tech company (substantially higher equity and total comp), a relocation requirement they were not prepared for (especially Vancouver-mandated executive roles), or a perception that the segment they were interviewing into — particularly post-LifeWorks TELUS Health or TELUS International BPO — was not the same TELUS brand they thought they were joining. Read the offer carefully and confirm the segment, location flexibility, and total comp structure.
How long does the TELUS interview process take?
Plan for 3 to 6 weeks for individual contributor and manager-level corporate roles, from first recruiter contact to verbal offer. Senior roles (director and above) commonly run 6 to 10 weeks because of additional VP-level panels and broader stakeholder alignment. Contact-center and retail roles can move faster, sometimes within 1 to 2 weeks for high-volume cohorts. Background checks, reference verification, and security clearance (where required) add another 1 to 2 weeks after a verbal offer.
Does TELUS sponsor work permits or LMIAs?
Selectively. TELUS sponsors Labour Market Impact Assessments (LMIAs) and supports Global Talent Stream applications for senior technical, engineering, and TELUS Health roles where Canadian talent is genuinely scarce, but this is not the default and never happens for entry-level or contact-center roles. If you are not already a Canadian citizen, permanent resident, or holder of an open work permit, raise sponsorship explicitly with the recruiter on the first call rather than waiting until the offer stage.
How important is French for working at TELUS?
Functional French is essentially required for any role based in Quebec or any role with significant Quebec customer or regulatory exposure, and Bill 96 has tightened those expectations meaningfully. For corporate and technical roles outside Quebec, French is a strong tiebreaker — not strictly required, but explicitly valued and sometimes the deciding factor between two finalists. For TELUS International serving global employers, Spanish, Tagalog, and other languages are also valued depending on the delivery line.
What is the TELUS culture really like?
Polite, collaborative, consensus-oriented, and genuinely community-minded. The 'Give Where We Live' program is not marketing veneer — employees get paid volunteer days, leadership talks about it constantly, and interview panels routinely ask about community involvement. Compared to Bell, TELUS feels less hierarchical and more conversational. Compared to Rogers, less aggressive and more relationship-oriented. Compared to US tech, slower-moving, more process-heavy, and more stable. People who thrive at TELUS tend to value long careers, mission alignment, and work-life balance over maximum-velocity environments.
What is happening with TELUS Health and the LifeWorks integration?
TELUS acquired LifeWorks (the rebranded Morneau Shepell) in September 2022 for approximately C$2.3 billion plus assumed debt to anchor TELUS Health's expansion into employee assistance, mental health, and HR-tech services for large employers. Integration is ongoing — separate ATS, legacy systems, and some distinct culture remain — and roles in TELUS Health can feel like joining a healthcare-tech company that happens to be owned by a telecom rather than joining 'TELUS' in the classic sense. If you are interviewing into Health, ask explicitly about which legacy organization the team came from, what systems they use day-to-day, and how integrated they are with the broader TELUS organization.

Open Positions

Telus currently has 29 open positions.

Check Your Resume Before Applying → View 29 open positions at Telus

Related Resources

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Sources

  1. TELUS Careers (official) —
  2. TELUS Corporation — Investor Relations —
  3. TELUS Health Careers (Workday) —
  4. TELUS International — official site —
  5. TELUS completes acquisition of LifeWorks (September 2022) —
  6. TELUS to take TELUS International private (announcement, 2024) —
  7. TELUS — Wikipedia (corporate history, BC TEL + AGT merger) —
  8. Darren Entwistle — TELUS leadership profile —