How to Apply to Telus Health

TELUS Health uses Workday (myworkdayjobs.com/telus), shared with TELUS Corporation. All applications, scheduling, offers, and onboarding flow through Workday. Submit a clean single-column PDF resume, verify every parsed field after upload, and use literal keywords from the job description. Recruiters work primarily from the structured Workday fields, not the original PDF, so field accuracy matters more than resume design.

TELUS Health is a wholly owned subsidiary of TELUS Corporation (TSX: T, NYSE: TU), one of Canada's three largest telecom operators. It reports through TELUS Corp's consolidated financials and is led by CEO Steve Liddiard, who reports into TELUS Corp's executive team. Compensation, benefits, and HR systems are TELUS Corp standards; product strategy and clinical operations are run by the TELUS Health leadership group.

French is required or strongly preferred for any role serving Quebec clients, any LifeWorks-Quebec position, and most clinical roles touching Quebec patients. For Toronto-based corporate, engineering, and product roles, English is the working language and French is a plus rather than a requirement. For UK and continental Europe roles inherited from Babylon, French is rarely needed but other European languages can help. Be specific on your resume about French proficiency level - vague "bilingual" claims are increasingly verified during recruiter screens.

The September 2022 LifeWorks acquisition for $2.3B CAD roughly doubled TELUS Health's headcount and added a major Toronto-based EAP, mental-health, pension, and benefits-administration business. For job seekers, this means many TELUS Health postings are actually LifeWorks-legacy roles - check the job description for "LifeWorks," "EAP," "benefits administration," or "pension" language to identify them. These roles use a different tech stack (more Java and .NET, more Azure, more HRIS integration) than the Akira/MyCare side and tend to attract candidates from the benefits and HR-tech industry rather than from healthcare.

TELUS Health compensation trails US-headquartered competitors like Optum and CVS Caremark by roughly 15 to 30 percent at engineering and product levels, measured in equivalent currency. The trade-offs are public-company stability (TELUS Corporation has paid a dividend for decades and is not subject to startup down-round risk), comprehensive Canadian benefits with no premium for employees, an Employee Share Purchase Plan with company match, and a defined-contribution pension. For senior roles, RSU grants and signing bonuses are negotiable; base salary is constrained by band.

The GenAI clinician assistant is TELUS Health's strategic 2024 to 2026 investment in surfacing summaries, suggested actions, and documentation drafts to clinicians inside Akira, MyCare, and Babylon-derived virtual care interfaces. It is the company's most active hiring focus for AI and ML talent. Practical experience with LLM integration (Anthropic Claude is heavily used internally), retrieval-augmented generation, clinical-data privacy, and human-in-the-loop design are the strongest signals for these roles.

Plan for four to eight weeks from application to offer for individual contributor roles, and eight to twelve weeks for senior, staff, or director-level positions. Workday acknowledges applications immediately but recruiter screens often happen one to three weeks after submission. The slowest phases are typically the initial recruiter prioritization and the final values-based round, which often involves multiple stakeholder calendars. Patience plus one polite follow-up after three weeks of silence is the right strategy.

It varies. Toronto-based corporate roles typically expect two to three days per week in office at 25 York Street or TELUS Harbour. Engineering and product are often hybrid with manager-set cadence. Clinical, pharmacy, and medical device roles are mostly on-site by definition. The company has a stated "Work Styles" philosophy that allows team-level flexibility, but in practice manager preference dominates. Ask explicitly during the recruiter screen and the hiring-manager round so you do not have a surprise after offer acceptance.

TELUS Health competes against different sets of companies in different segments. In enterprise health benefits and pharmacy benefit management, the main competitors are Optum (UnitedHealth) and CVS Caremark. In Canadian virtual care, the main competitors are Maple, Dialogue, and Dale Health (which is particularly strong in Quebec). In international virtual care, regional players including Ramsay Sante and Mexicare compete on specific contracts. In benefits and EAP, the legacy LifeWorks competitors include Mercer, WTW, and Aon. No competitor matches the combined footprint of EAP plus virtual care plus EHR plus pharmacy plus public-health tooling, which is the strategic thesis driving the integration push.

Heavily AWS for newer services, with a significant Azure footprint inherited from LifeWorks. Python and TypeScript dominate; Java and .NET appear in legacy LifeWorks systems and some Go appears in newer microservices. Infrastructure is Terraform-managed. Data platform is Snowflake plus Databricks with dbt for transformation and Airflow for orchestration. Frontend is React and TypeScript for web, React Native and Flutter for mobile. ML and AI work uses a mix of Anthropic Claude, OpenAI, and internal models. Healthcare interoperability standards (FHIR, HL7 v2, CDA) are essential for clinical-adjacent roles.