How to Apply to Chewy

10 min read Last updated March 7, 2026 20 open positions
Blake Crosley
Blake Crosley Researched using publicly available information, hiring data, and ATS analysis.

Key Takeaways

  • Apply through Chewy's official Workday portal (chewy.wd5.myworkdayjobs.com) and complete every field — incomplete applications are easily filtered out in Workday's system
  • Customize your resume for each Chewy role by embedding exact keywords from the job posting, particularly industry-specific terms like 'Autoship,' 'pet parent,' 'fulfillment,' or 'DTC e-commerce'
  • Use a single-column, ATS-friendly resume format without tables, graphics, or header/footer text to ensure Workday parses your information correctly
  • Prepare to demonstrate genuine passion for pets and Chewy's customer-first culture in every interview — rehearse specific stories about going above and beyond for customers or end users
  • Check the careers page frequently since Chewy's active job count fluctuates and roles fill quickly, especially seasonal fulfillment and high-demand tech positions
  • For technical roles, study Chewy's product features (Autoship, Chewy Pharmacy, Sponsored Ads) so you can discuss how your skills apply to their specific engineering challenges
  • Send a personalized thank-you note after each interview round — at a company famous for hand-painted pet portraits and sympathy flowers, thoughtful personal gestures resonate deeply with hiring teams

About Chewy

Chewy is the leading online destination for pet parents, offering more than 100,000 products spanning food, treats, pharmacy, health and wellness, and supplies for dogs, cats, fish, birds, reptiles, and horses. Founded in 2011 and headquartered in Plantation, Florida, Chewy has redefined what it means to be a pet retailer by combining e-commerce convenience with a famously personal customer experience — from hand-painted pet portraits sent to customers to sympathy flowers when a pet passes away. The company went public in 2019 and operates a vast logistics network of automated fulfillment centers and pharmacies across the United States, employing approximately 20,000 people known internally as 'Team Members.' Chewy's culture is built around its core identity of being 'pet-obsessed,' and that mission genuinely permeates day-to-day work, whether you're engineering the Autoship subscription platform, managing vendor procurement, or picking and packing orders in a fulfillment center. Glassdoor reviews frequently highlight the company's fast-paced, startup-like energy despite its scale, along with strong pet-related perks including employee discounts and pet-friendly office environments. The company hires across a wide spectrum: corporate roles in marketing, data science, and supply chain at its Florida and Boston offices; customer service positions (often remote); and fulfillment and warehouse roles at distribution centers nationwide. For people who are passionate about pets and want to work for a brand with genuine emotional resonance, Chewy offers a distinctive combination of mission-driven culture and large-scale operational complexity.

Application Process

  1. 1
    Explore Open Roles on Chewy's Workday Careers Portal

    Visit Chewy's official careers page hosted on Workday (chewy.wd5.myworkdayjobs.com) and use the search filters to narrow by job family, location, and employment type. With only a small number of active postings at any given time, Chewy tends to be selective — bookmark the page and check back frequently, as roles can open and close quickly. Pay close attention to whether a position is corporate (Plantation, FL or Boston, MA), remote, or fulfillment center-based, as this affects the entire application and interview process.

  2. 2
    Create or Log Into Your Workday Candidate Profile

    Chewy uses Workday as its applicant tracking system, so you'll need to create a Workday account or sign in with an existing one. Complete your profile thoroughly — Workday allows you to import your LinkedIn profile or upload a resume to auto-populate fields, but always review parsed data for accuracy. Your Workday profile persists across applications, meaning if you apply for multiple Chewy roles over time, your information carries forward.

  3. 3
    Tailor and Submit Your Application Materials

    Upload a resume customized for the specific Chewy role, embedding keywords directly from the job description. For corporate and tech roles, a cover letter — while not always required in the Workday form — can differentiate you, especially if you can authentically speak to Chewy's pet-first mission. Fill out all supplemental fields completely, including any questions about work authorization, willingness to relocate, or relevant certifications (particularly for pharmacy or fulfillment safety roles).

  4. 4
    Initial Screening by Talent Acquisition

    After submission, a Chewy recruiter reviews applications that pass through Workday's automated filters. For fulfillment and seasonal roles, this screening may happen within days given operational urgency; for corporate and engineering positions, expect a 1-3 week timeline. Many applicants report receiving an initial phone screen from a Chewy talent acquisition specialist who asks about your background, salary expectations, interest in Chewy specifically, and logistical availability.

  5. 5
    Hiring Manager and Team Interviews

    Corporate and technical candidates typically advance to 2-4 interview rounds, often starting with a video call with the hiring manager followed by a panel or loop with cross-functional team members. For senior engineering roles like Senior Machine Learning Engineer, expect a technical assessment or case study alongside behavioral interviews. Fulfillment and customer service roles commonly involve a single in-person or virtual interview focused on reliability, teamwork, and alignment with Chewy's customer-obsessed values.

  6. 6
    Background Check and Pre-Employment Requirements

    Chewy conducts background checks for all hires. Fulfillment center roles may include additional pre-employment steps such as drug screening and physical ability assessments, given the physical demands of warehouse work. Pharmacy-related positions require verification of relevant licenses and certifications before any offer is finalized.

  7. 7
    Offer, Onboarding, and Day One

    Offers from Chewy typically arrive via email or phone from the recruiter, followed by formal documentation through Workday. The onboarding process includes digital paperwork, IT setup for remote or corporate roles, and orientation sessions that immerse new Team Members in Chewy's culture, values, and pet-obsessed mission. Fulfillment center new hires undergo specific safety and operational training before starting on the warehouse floor.

Resume Tips for Chewy

critical

Mirror Chewy's Job Description Language Precisely

Chewy's Workday ATS uses keyword matching to help recruiters filter candidates, so your resume must echo the exact terminology in the posting. If a role asks for 'supply chain optimization,' use that phrase — not a synonym like 'logistics improvement.' Review two or three Chewy job descriptions in your target area to identify recurring terms (e.g., 'Autoship,' 'pet parent experience,' 'fulfillment operations') and weave them naturally into your experience bullets.

critical

Lead with Metrics That Demonstrate Customer-Centric Impact

Chewy's entire brand identity revolves around the customer (pet parent) experience, so quantified achievements that show customer satisfaction, retention, or service improvements carry outsized weight. Instead of 'Managed customer accounts,' write 'Managed 200+ B2C accounts with 95% retention rate by implementing proactive outreach.' For fulfillment roles, emphasize throughput metrics, accuracy rates, and safety records. Chewy's leadership looks for people who instinctively measure their impact.

critical

Use a Clean, ATS-Compatible Format — No Columns, Tables, or Graphics

Workday's resume parser struggles with multi-column layouts, text boxes, embedded images, and non-standard fonts. Use a single-column format with clear section headers (Experience, Education, Skills), standard bullet points, and a .docx or .pdf file type. Avoid headers and footers for critical information like your name or contact details, as Workday sometimes skips these during parsing. A clean format ensures every word you've carefully chosen actually reaches the recruiter's screen.

recommended

Showcase E-Commerce, Subscription, or Pet Industry Experience Prominently

Chewy operates at the intersection of e-commerce, subscription commerce (Autoship), and the $150+ billion pet industry. If you have experience in any of these verticals, feature it near the top of your resume — even in a summary statement. Phrases like 'subscription lifecycle management,' 'DTC e-commerce,' 'pet retail,' or 'marketplace advertising' signal immediate domain relevance. For the Sponsored Ads ML Engineer role, for example, highlight experience with ad-tech, recommendation systems, or auction-based bidding models.

recommended

Include a Concise Professional Summary Tailored to Chewy's Mission

A 2-3 sentence summary at the top of your resume is your chance to connect your career narrative to Chewy's 'pet-obsessed' culture before the recruiter reads a single bullet point. Something like: 'Procurement manager with 8 years in CPG and pet industry supply chains, specializing in vendor negotiations that reduce cost while maintaining premium product quality for health-conscious consumers.' This is far more effective than a generic objective statement and helps Workday's search functionality surface your profile for relevant roles.

recommended

Highlight Scalability and High-Volume Operations Experience

Chewy ships tens of millions of orders per year and serves millions of active customers. Whether you're applying for a fulfillment role, a tech role, or a marketing position, demonstrating experience with scale is powerful. Reference large datasets, high-order-volume environments, enterprise-level systems, or campaigns that reached millions. For technical roles, mention experience with distributed systems, large-scale ML pipelines, or platforms handling millions of daily transactions.

nice_to_have

List Relevant Technical Tools and Certifications by Name

Workday allows recruiters to search by specific skills and certifications. If you know Python, AWS, Tableau, SAP, or have certifications like PMP, Six Sigma, or Vet Tech licensing, list them in a dedicated Skills section. For fulfillment roles, mention forklift certification, OSHA training, or warehouse management system (WMS) experience. Being explicit about tools — rather than relying on the recruiter to infer them from your job descriptions — significantly improves your Workday search visibility.

ATS System: Workday

Chewy uses Workday (specifically the wd5 instance) to manage its entire hiring pipeline, from job posting and application intake to interview scheduling and offer management. Workday parses uploaded resumes to auto-fill candidate profile fields and enables recruiters to search and filter applicants using keywords, skills, and experience criteria — making your resume's formatting and keyword alignment critical to visibility.

  • Upload your resume as a .docx or standard .pdf — Workday's parser handles these formats most reliably and will auto-populate your candidate profile fields
  • Always review and correct the auto-populated fields after upload, as Workday frequently misparses dates, job titles, and company names from complex resume layouts
  • Use exact keywords from the Chewy job description in your resume, including specific tools, certifications, and phrases like 'fulfillment operations' or 'customer experience'
  • Avoid tables, columns, text boxes, graphics, and header/footer content — Workday's parser can skip or scramble this information entirely
  • Complete every optional field in the application form, including the 'How did you hear about us' question — recruiters often use these fields to filter and sort candidate pools
  • Your Workday profile carries across all Chewy applications, so keep it updated and consistent if you plan to apply to multiple roles over time
  • Use standard section headers like 'Work Experience,' 'Education,' and 'Skills' — Workday's parser maps content to profile fields based on these recognized headings

Complete Workday Resume Guide →

Interview Culture

Chewy's interview culture reflects its core identity: fast-paced, relationship-driven, and deeply rooted in the customer (pet parent) experience.

Across role types, interviewers consistently probe for genuine passion for pets and alignment with Chewy's mission — this isn't performative, so be prepared to speak authentically about why Chewy's brand resonates with you. For corporate roles such as Communications Manager, Product Marketing Manager, or Category Analyst, the typical process involves 3-4 rounds: an initial phone screen with a recruiter (30 minutes), a deeper conversation with the hiring manager (45-60 minutes), and a panel or loop interview with 2-4 team members, often from cross-functional departments. Expect behavioral questions rooted in Chewy's leadership principles — particularly around customer obsession, ownership, and bias for action. Case studies or presentations may be required for marketing, analytics, and strategy roles; for example, a Category Analyst might be asked to walk through a merchandising analysis using sample data. Technical roles, including the Senior Machine Learning Engineer (Sponsored Ads) position, typically add a technical assessment — either a take-home project or live coding session — focused on real-world problems like recommendation algorithms, ad ranking models, or data pipeline design. System design interviews are common for senior engineering candidates, and interviewers tend to value practical, scalable solutions over theoretical perfection. Fulfillment center and customer service roles move faster, often concluding in one or two interviews. Fulfillment Specialist candidates commonly interview on-site or via video with a shift supervisor, answering questions about reliability, physical readiness, teamwork, and schedule flexibility. Client Concierge and CS Workforce Specialist candidates should prepare for scenario-based questions about handling difficult customer interactions with empathy and creativity — Chewy's legendary customer service reputation means they hire carefully for these roles. Across all positions, Chewy interviewers tend to be conversational rather than interrogative. Candidates frequently report a warm, genuine atmosphere. Dress code for corporate interviews is typically business casual, and for virtual interviews, ensure your background and tech setup are professional. Sending a thoughtful thank-you note that references specific conversation points is always a smart move at Chewy, where personal touches are part of the company's DNA.

What Chewy Looks For

  • Genuine passion for pets and authentic connection to Chewy's mission — interviewers actively assess whether your enthusiasm for the pet parent community is real, not rehearsed
  • Customer obsession demonstrated through concrete examples of going above and beyond for customers, clients, or end users in previous roles
  • Comfort with ambiguity and fast-paced environments — Chewy operates with the intensity of a high-growth tech company despite its scale, and they want people who thrive in that energy
  • Data-driven decision making, especially for corporate and technical roles — the ability to translate metrics into actionable strategies is a core competency across Chewy's business teams
  • Collaborative, ego-free teamwork — Chewy's cross-functional culture means you'll work across departments regularly, so interviewers look for people who communicate openly and share credit
  • Reliability, safety consciousness, and physical stamina for fulfillment center roles — these positions are physically demanding and operationally critical, and Chewy prioritizes team members who show up consistently and follow safety protocols
  • Ownership mentality — taking initiative to solve problems without waiting for direction, a trait Chewy values from entry-level fulfillment specialists through senior leadership
  • Adaptability and willingness to learn new technologies, processes, or business models as Chewy continues expanding into healthcare, insurance, and new pet service categories

Frequently Asked Questions

How long does Chewy's hiring process typically take from application to offer?
Timelines vary significantly by role type. Fulfillment center and seasonal positions often move fastest — some applicants report receiving interview invitations within a few days and offers within one to two weeks, especially during peak hiring seasons before holidays. Corporate and technical roles typically take 3-6 weeks from application to offer, including multiple interview rounds and potential background checks. If you haven't heard back within two weeks of applying for a corporate role, it's reasonable to follow up with the recruiter through Workday's messaging system or via LinkedIn.
Does Chewy require a cover letter with applications submitted through Workday?
Chewy's Workday application typically does not make a cover letter mandatory for most roles, but submitting one can meaningfully differentiate your candidacy — particularly for corporate positions like Communications Manager or Product Marketing Manager where written communication is central to the job. If you write one, make it specific to Chewy: reference their pet-first mission, a product feature you admire (like Autoship or their pharmacy service), or a personal connection to pets. Keep it to one page. For fulfillment and hourly roles, a cover letter is generally unnecessary.
What types of roles does Chewy hire for most frequently?
Chewy's largest hiring categories are fulfillment center operations, customer service, and technology/engineering. Fulfillment Specialist roles (full-time, part-time, and seasonal) at their distribution centers across the US make up a significant portion of open positions, particularly ahead of peak seasons. Customer service roles, including Client Concierge positions, are often remote-friendly. On the corporate side, Chewy regularly hires for supply chain and logistics, data science and machine learning, product management, marketing, and finance. Tech hiring has expanded as Chewy builds out capabilities in Sponsored Ads, healthcare, and AI-driven personalization.
Does Chewy offer remote work options?
Chewy offers remote work for select roles, particularly within customer service (Client Concierge and Workforce Specialist positions) and some corporate functions. However, many corporate roles are tied to their Plantation, Florida or Boston, Massachusetts offices and may operate on a hybrid schedule. Fulfillment center and pharmacy roles are inherently on-site. Each job posting on Workday specifies the location and work arrangement, so check the 'Location' field carefully before applying. If remote flexibility is important to you, filter for positions explicitly listed as 'Remote' on the careers portal.
What should I expect in a Chewy technical interview for engineering or data science roles?
Chewy's technical interviews for roles like Senior Machine Learning Engineer typically include a mix of coding assessments, system design discussions, and behavioral interviews. For ML and data science positions, expect questions about building models at scale, feature engineering, A/B testing methodology, and real-world applications relevant to e-commerce (such as recommendation systems, demand forecasting, or ad ranking). You may receive a take-home assignment or a live coding session. Demonstrating familiarity with Chewy's product ecosystem — how Autoship works, how Sponsored Ads serve pet brands, how personalization drives repeat purchases — will set you apart from candidates who treat it as a generic tech interview.
How can I make my application stand out for a Chewy fulfillment center role?
For Fulfillment Specialist positions, Chewy prioritizes reliability, physical readiness, teamwork, and schedule flexibility. On your resume or application, emphasize any warehouse, distribution, retail, or physically demanding work experience. Highlight attendance records, safety certifications (forklift, OSHA), and ability to work varying shifts including nights and weekends. During the interview, demonstrate that you understand the physical nature of the work — roles involve standing, lifting up to 50 pounds, and working in a fast-paced environment. Expressing genuine enthusiasm for Chewy's mission and being a pet parent yourself (if applicable) can also leave a positive impression.
Does Chewy have specific tips for optimizing my resume for their Workday ATS?
While Chewy doesn't publish a specific ATS optimization guide, Workday best practices apply directly. Use a single-column resume in .docx or .pdf format with standard section headers. Avoid images, icons, columns, and text boxes that Workday's parser misreads. Include exact phrases from the job description — if the posting says 'procurement management,' use that phrase rather than 'purchasing oversight.' After uploading your resume, carefully review the auto-populated profile fields in Workday and correct any parsing errors in job titles, dates, or company names. Completing the optional Skills section in your Workday profile also helps recruiters find you through keyword searches.
What is Chewy's company culture really like according to employees?
Employee reviews on Glassdoor and Indeed paint Chewy as a mission-driven company with a genuinely passionate workforce, tempered by the intensity of a high-growth e-commerce operation. People frequently praise the strong sense of purpose — working for pets and their families feels meaningful — along with solid employee discounts, pet-friendly offices, and a collaborative atmosphere. Common critiques include fast pace with high expectations, particularly during peak seasons in fulfillment centers, and the typical growing pains of a company that's continuously scaling. Overall, Chewy tends to attract people who want their work to feel connected to something they care about personally, and the culture reinforces that connection daily.
Should I follow up after applying to Chewy, and if so, how?
Following up demonstrates genuine interest, and at Chewy — a company that values personal touches — it can work in your favor. If you haven't received a response within two weeks of applying for a corporate role, consider reaching out to the Chewy talent acquisition team via LinkedIn with a brief, professional message referencing the specific role and your application date. For fulfillment center roles, the timeline is shorter, so following up within a week is appropriate. Avoid contacting the same person multiple times, and keep your tone enthusiastic rather than impatient. Engaging with Chewy's LinkedIn and social media content (which is notably creative and pet-focused) can also increase your visibility to their recruiting team.

Sample Open Positions

Check Your Resume Before Applying → View 20 open positions at Chewy

Related Resources

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Sources

  1. Chewy Careers — Current Job Openings — Chewy via Workday
  2. Chewy Company Reviews and Culture Insights — Glassdoor
  3. Chewy About Us — Company Mission and Values — Chewy, Inc.
  4. Workday ATS Candidate Experience Best Practices — Workday, Inc.