How to Apply to Aflac

10 min read Last updated April 20, 2026 5 open positions
Blake Crosley
Blake Crosley Researched using publicly available information, hiring data, and ATS analysis.

Key Takeaways

  • Apply through careers.aflac.com for corporate positions (technology, finance, claims, marketing, investments). Sales agent (Benefits Advisor) roles use a separate process at aflac.com/sales-jobs — confirm which track matches your target role before applying.
  • Aflac uses SAP SuccessFactors for its career portal and applicant tracking. Format your resume with standard headings, clean layouts, and no graphics to ensure proper parsing. Upload as PDF or Word.
  • The average hiring process takes 8 to 14 days for most roles, making Aflac faster than many Fortune 500 peers. Some specialized and senior positions may take longer.
  • Aflac evaluates candidates against six core values known as 'The Aflac Way' — teamwork, respect, fairness, honesty, integrity, and responsibility. Prepare genuine examples for each.
  • Aflac has been named one of the World's Most Ethical Companies by Ethisphere for 20 consecutive years (2007-2026) — the only insurance company to hold this distinction since the award began. This ethical commitment permeates the culture and hiring expectations.
  • Hybrid work applies for employees within 50 miles of Columbus, GA or Columbia, SC offices (60% in-office minimum). Positions outside these geographies may be fully remote. Clarify work arrangements early in the process.
  • Aflac's diversity credentials are substantive — 48% people of color, 66% women, 52% women in leadership. The company actively recruits from HBCUs and diversity-focused organizations. Inclusive behavior is an evaluation criterion.
  • Technology roles are a growing area at Aflac, with investments in cloud infrastructure, AI-powered claims processing, cybersecurity, and digital transformation. Tech candidates should highlight enterprise technology experience and comfort working within a regulated industry.
  • Research Aflac beyond US supplemental insurance — understand that Aflac Japan is the company's largest revenue driver, insuring 1 in 4 Japanese households. Demonstrating awareness of the company's global business model shows depth of preparation that differentiates you from other candidates.

About Aflac

Aflac Incorporated (American Family Life Assurance Company of Columbus) is the largest provider of supplemental insurance in the United States and a Fortune 500 company headquartered in Columbus, Georgia. Founded in 1955 by brothers John, Paul, and Bill Amos, Aflac pioneered the concept of supplemental insurance — policies that pay cash benefits directly to policyholders when they experience a covered illness, accident, or disability, helping cover expenses that major medical insurance does not. Today, Aflac provides financial protection to more than 50 million people worldwide. Aflac operates through two primary business segments. Aflac U.S. offers supplemental insurance products including accident, cancer, critical illness, hospital indemnity, dental, vision, short-term disability, and life insurance policies. These products are sold primarily at the worksite through a network of approximately 76,900 licensed sales associates who partner with businesses to offer Aflac coverage as a voluntary employee benefit. Aflac Japan (Aflac Life Insurance Japan, Ltd.) is the company's largest revenue driver and a remarkable international success story — Aflac is the largest insurance company in Japan by individual policies in force, insuring approximately 1 in 4 Japanese households. Aflac Japan was the first to offer cancer insurance in Japan in 1974 and remains the dominant provider of cancer and medical insurance in the Japanese market. Aflac employs approximately 13,000 people across its operations, with major offices in Columbus, Georgia (global headquarters), Columbia, South Carolina, McKinney, Texas, and New York City. The company's technology division is a growing operation, with significant investments in cloud infrastructure, data analytics, AI-powered claims processing, and digital transformation initiatives. Aflac has been consistently recognized as one of the world's most ethical companies by Ethisphere Institute — achieving this distinction for 20 consecutive years as of 2026, the only insurance company to hold this record since the award's inception. The company has also appeared on Fortune's World's Most Admired Companies list for 24 consecutive years and maintains a strong commitment to diversity, equity, and inclusion, with 48% of U.S. employees being people of color, 66% women, and women holding 52% of leadership positions. Aflac's iconic duck mascot, introduced in 2000, transformed the brand from relative obscurity to one of the most recognized insurance brands in America, with brand recognition jumping from 12% to over 90% after the campaign launched.

Application Process

  1. 1
    Search for open positions on Aflac's career portal at careers

    Search for open positions on Aflac's career portal at careers.aflac.com, which is powered by SAP SuccessFactors. Filter opportunities by job category (Technology, Finance, Claims, Marketing, University Programs, Global Investments), location (Columbus GA, Columbia SC, McKinney TX, New York, Remote), and experience level. Create a candidate profile to save jobs, set up job alerts, and track your application status. Note that Aflac Benefits Advisor (sales agent) positions are handled through a separate recruitment process at aflac.com/sales-jobs.

  2. 2
    Submit your application with a current resume and complete the online applicatio

    Submit your application with a current resume and complete the online application form. Aflac's SuccessFactors system will parse your uploaded resume, so use standard formatting with clear section headings. After submission, you will receive an automated acknowledgment. A recruiter will review your application against the role requirements, typically within one to two weeks. Strong matches are advanced to screening.

  3. 3
    Participate in an initial phone or video screening with an Aflac recruiter, typi

    Participate in an initial phone or video screening with an Aflac recruiter, typically lasting 20 to 30 minutes. This conversation covers your professional background, motivation for joining Aflac, salary expectations, and basic cultural fit. The recruiter will assess your alignment with Aflac's core values — teamwork, respect, fairness, honesty, integrity, and responsibility — known collectively as 'The Aflac Way.' Be prepared to articulate why Aflac specifically, not just any insurance company.

  4. 4
    Complete one or two rounds of interviews with the hiring manager and team member

    Complete one or two rounds of interviews with the hiring manager and team members. These may be conducted via video or in-person at an Aflac office. Expect a mix of behavioral and competency-based questions that probe your relevant experience, problem-solving approach, and how you handle real-world challenges. Technical roles (software engineering, data science, cybersecurity) will include technical assessments or coding exercises. Some positions, particularly in sales leadership, may include a group interview format where multiple candidates are assessed simultaneously.

  5. 5
    For certain roles, complete additional assessments or panel interviews

    For certain roles, complete additional assessments or panel interviews. Senior and leadership positions may involve meeting with multiple stakeholders across departments, including skip-level interviews with directors or vice presidents. Technology candidates may face system design discussions or live coding sessions. Claims and operations roles may include scenario-based exercises that test judgment and customer empathy.

  6. 6
    Receive a hiring decision and offer

    Receive a hiring decision and offer. The average Aflac hiring process takes approximately 8 to 14 days for many roles, though specialized positions and leadership roles may take longer. Successful candidates receive a formal offer detailing compensation, benefits, and start date. Aflac conducts background checks and, for roles requiring it, verifies relevant insurance licensing. All candidates are notified of the outcome regardless of the decision.

Resume Tips for Aflac

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Lead with quantified achievements relevant to insurance, financial services, or

Lead with quantified achievements relevant to insurance, financial services, or your target function. Aflac operates at scale — 50 million policyholders, operations across the US and Japan, billions in revenue. Frame your accomplishments with specific metrics: claims processing volumes, customer satisfaction scores improved, systems uptime percentages, sales targets exceeded, or project budgets managed. Numbers demonstrate your operating level and professional impact.

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Highlight customer service orientation and empathy

Highlight customer service orientation and empathy. Aflac's entire business model centers on helping people during their most vulnerable moments — illness, accidents, and medical crises. Whether you are applying for a technology, finance, claims, or marketing role, demonstrate that you understand the human impact of your work. Experience with customer-facing operations, service quality improvements, or user experience design resonates strongly.

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Showcase experience with insurance industry concepts or regulated environments

Showcase experience with insurance industry concepts or regulated environments. Familiarity with supplemental insurance products, claims adjudication, underwriting, actuarial analysis, regulatory compliance (state insurance regulations, NAIC standards), or healthcare-related systems positions you as a domain-aware candidate. Even for technology roles, demonstrating awareness of the insurance value chain signals readiness to contribute effectively.

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Emphasize technology and digital transformation skills for corporate roles

Emphasize technology and digital transformation skills for corporate roles. Aflac is investing heavily in modernizing its technology infrastructure — cloud migration (AWS, Azure), data analytics, artificial intelligence for claims processing, cybersecurity, and digital customer experience platforms. Experience with enterprise technology stacks, agile methodologies, DevOps practices, or data engineering makes you competitive for Aflac's growing technology division.

recommended

Demonstrate alignment with Aflac's core values in your professional narrative

Demonstrate alignment with Aflac's core values in your professional narrative. Teamwork, respect, fairness, honesty, integrity, and responsibility are not abstract slogans at Aflac — they are embedded in the company's evaluation criteria and known as 'The Aflac Way.' Frame your experience through collaborative outcomes achieved, ethical decisions navigated, and inclusive team environments you have fostered or participated in.

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Include relevant certifications and professional development

Include relevant certifications and professional development. Insurance industry certifications (LOMA designations like FLMI, CLU, CPCU, state insurance licenses), technology certifications (AWS, Azure, CISSP, PMP), and financial certifications (CPA, CFA) carry weight at Aflac. The company values professionals who invest continuously in their own expertise.

recommended

Keep formatting clean and ATS-compatible for SAP SuccessFactors parsing

Keep formatting clean and ATS-compatible for SAP SuccessFactors parsing. Use standard section headings (Professional Experience, Education, Skills, Certifications), avoid graphics, complex tables, or multi-column layouts that may not parse correctly, and upload as PDF or Word format. A well-structured, scannable document performs better in both the automated screening and human review stages.

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Tailor your resume to the specific Aflac division and role

Tailor your resume to the specific Aflac division and role. A resume targeting Aflac's technology team in Columbus should emphasize different experience than one targeting Global Investments in New York or claims operations in Columbia. Research the specific division's priorities and align your experience accordingly — generic resumes underperform targeted ones at every stage of review.

ATS System: SAP SuccessFactors

Aflac uses SAP SuccessFactors for its career portal at careers.aflac.com. The platform is hosted on career4.successfactors.com with company identifier 'aflacP' and handles the full recruitment lifecycle — job postings, application submission, candidate profile management, application tracking, and job alerts. SuccessFactors parses uploaded resumes to populate candidate profiles, making clean formatting essential for accurate data extraction.

  • Create a candidate profile on careers.aflac.com to save jobs, set up automated job alerts, and track your application status through the SuccessFactors portal
  • Use standard resume section headings (Professional Experience, Education, Skills, Certifications) that SuccessFactors can reliably parse — avoid creative or non-standard headers
  • Upload your resume as a PDF or Word document — these formats parse most reliably through the SuccessFactors system
  • Avoid graphics, tables, multi-column layouts, and text boxes that can confuse the SuccessFactors parser and result in garbled candidate profile data
  • Include keywords from the job description in your resume — SuccessFactors supports keyword-based search and filtering that recruiters use to surface matching candidates
  • Complete all fields in the online application form even if the information appears on your uploaded resume — SuccessFactors uses structured form data for screening filters

Complete SAP SuccessFactors Resume Guide →

Interview Culture

Aflac's interview culture is professional, values-driven, and generally described as approachable.

On Glassdoor, the company holds a 3.8 out of 5 overall rating, with 81% of employees recommending Aflac to a friend. The interview process is rated as relatively straightforward, with most candidates describing the difficulty level as easy to moderate. Approximately 60% of interviewed candidates reported feeling genuinely excited about the prospect of working at Aflac. The company's interview approach reflects its Southern hospitality roots and values-centered culture. Interviewers at Aflac tend to be personable and conversational rather than adversarial or high-pressure. The HR screening focuses heavily on cultural alignment — recruiters want to understand who you are as a person, not just what you can do technically. Questions frequently explore your motivation for choosing Aflac, your understanding of the supplemental insurance space, and how your personal values align with 'The Aflac Way.' Authenticity matters more than polished corporate speak. Aflac values candidates who demonstrate genuine care for helping people and a positive, team-oriented attitude. The hiring manager round shifts to technical depth and professional judgment. Expect behavioral interview questions using the STAR method (Situation, Task, Action, Result) to probe how you have handled specific challenges in your career. Common themes include dealing with difficult customers or stakeholders, managing competing priorities, working effectively in teams, and adapting to change. Technology candidates should prepare for technical discussions relevant to their specialization — software engineers may face coding challenges, data professionals may discuss analytical frameworks, and cybersecurity specialists may address threat modeling scenarios. Aflac places significant emphasis on diversity and inclusion throughout the hiring process. The company's workforce demographics reflect this commitment — 48% people of color, 66% women, women holding 52% of leadership roles. Interviewers evaluate whether candidates will contribute to and thrive in an inclusive environment. The company actively recruits from HBCUs and participates in diversity-focused career fairs and professional organizations. For sales-oriented positions (Benefits Advisors, District Sales Coordinators), the interview process differs substantially. These roles are entrepreneurial in nature — Aflac Benefits Advisors are independent contractors who build their own book of business. Expect group information sessions, one-on-one interviews with regional sales coordinators, and assessments of your sales aptitude, self-motivation, and comfort with commission-based compensation. The company looks for entrepreneurial drive balanced with genuine belief in the value of supplemental insurance products. A practical note on work arrangements: Aflac has adopted a hybrid model for corporate roles. Employees within 50 miles of Aflac offices in Columbus, GA or Columbia, SC are expected to work in-office at least 60% of the week. Roles outside these geographies may be fully remote. This hybrid policy is a frequent topic in interviews — being prepared to discuss your preferences and flexibility signals engagement with the reality of the role.

What Aflac Looks For

  • Customer-first mindset and genuine empathy. Aflac's mission is helping people when they face medical crises, accidents, and unexpected illnesses. Candidates who demonstrate authentic care for customers and can articulate how their work ultimately serves policyholders stand out. This applies across all functions — technology, finance, claims, and marketing all exist to support the core mission of protecting families.
  • Alignment with 'The Aflac Way' — teamwork, respect, fairness, honesty, integrity, and responsibility. These six values are actively evaluated during interviews and reinforced throughout the employee experience. Provide concrete examples of how you have demonstrated these values in professional settings rather than simply claiming to embody them.
  • Positive attitude and collaborative spirit. Aflac's culture emphasizes collegiality and team orientation. Candidates who demonstrate enthusiasm, constructive problem-solving, and the ability to build productive relationships across teams perform well in the interview process. The company values people who lift others up rather than operating as individual contributors in isolation.
  • Adaptability and willingness to learn. Aflac is undergoing significant digital transformation and business evolution. The company seeks candidates who embrace change, learn quickly, and bring curiosity to unfamiliar challenges. Demonstrating how you have adapted to new technologies, processes, or business environments signals the resilience Aflac values.
  • Strong communication skills across audiences. Whether you are explaining a complex technical architecture to a non-technical stakeholder, presenting claims data to leadership, or collaborating with cross-functional teams spanning the US and Japan, clear and effective communication is essential. Aflac evaluates both verbal and written communication throughout the interview process.
  • Entrepreneurial drive balanced with institutional awareness. Aflac values self-starters who take initiative, identify opportunities, and drive results — while also understanding how to operate within the governance frameworks and regulatory requirements of a Fortune 500 insurance company. This balance is especially critical for sales, technology, and leadership roles.
  • Diversity of thought and inclusive leadership. Aflac's longstanding commitment to diversity means the company actively seeks candidates who bring different perspectives, challenge groupthink constructively, and foster environments where all team members can contribute their best work. In a company survey, 91% of employees confirmed Aflac has created an environment where people with diverse backgrounds can succeed.
  • Relevant domain knowledge or transferable skills. While not every role requires insurance industry experience, candidates who demonstrate familiarity with supplemental insurance concepts, the voluntary benefits market, Japanese business culture (for roles touching Aflac Japan), or regulated industry operations have a meaningful advantage.

Frequently Asked Questions

What is the Aflac hiring process?
Aflac's typical corporate hiring process includes: online application via careers.aflac.com (SAP SuccessFactors), recruiter phone or video screening (20-30 minutes covering background and cultural fit), one to two rounds of interviews with the hiring manager and team members (behavioral and technical questions), and for some roles, additional assessments or panel interviews. The average process takes 8 to 14 days, though specialized and senior roles may take longer. Sales agent (Benefits Advisor) positions follow a separate track with group information sessions and sales aptitude assessments.
What ATS does Aflac use?
Aflac uses SAP SuccessFactors for its career portal at careers.aflac.com. The platform handles job postings, application submission, candidate profile management, and application tracking. To optimize your resume for SuccessFactors parsing, use standard section headings (Experience, Education, Skills), avoid graphics or complex formatting, and upload as PDF or Word format. Creating a candidate profile allows you to save jobs, set up alerts, and monitor your application status.
What benefits does Aflac offer employees?
Aflac provides a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with company match (with a student debt repayment plan option), generous PTO, and — naturally — Aflac supplemental insurance products at no cost for individual basic accident, cancer, hospital indemnity, and critical illness plans. Employees also have access to professional development programs, tuition assistance, wellness programs, and hybrid or remote work arrangements depending on role and location.
Does Aflac hire for remote positions?
Yes, Aflac offers remote positions for many corporate roles, particularly in technology, data analytics, and specialized functions. However, Aflac uses a proximity-based hybrid model: employees who live within 50 miles of Aflac offices in Columbus, GA or Columbia, SC are expected to work in-office at least 60% of the work week. Employees outside these geographies may work fully remote. Job postings specify whether a position is remote, hybrid, or on-site.
What is the difference between Aflac corporate jobs and Benefits Advisor roles?
Aflac corporate positions (technology, finance, claims, marketing, operations) are traditional W-2 employment with salary, benefits, and structured career paths. These are applied for through careers.aflac.com. Aflac Benefits Advisors are independent sales agents (1099 contractors) who sell Aflac supplemental insurance products to businesses and their employees. Benefits Advisors earn commission-based compensation, set their own schedules, and build their own book of business. These roles are recruited through aflac.com/sales-jobs and involve a different interview process focused on sales aptitude and entrepreneurial drive.
What is Aflac's company culture like?
Aflac's culture is values-driven, community-oriented, and inclusive. The company operates according to 'The Aflac Way' — six core values of teamwork, respect, fairness, honesty, integrity, and responsibility. Aflac has been recognized as one of the World's Most Ethical Companies for 20 consecutive years. The work environment emphasizes collaboration, a positive attitude, and genuine care for customers and colleagues. With 91% of employees in internal surveys confirming that Aflac supports people of diverse backgrounds, the company backs its diversity commitments with measurable outcomes.
Does Aflac offer internships or university programs?
Yes, Aflac offers summer internship programs and university recruiting programs across multiple functions including technology, finance, investments, actuarial, and general business. These programs are based primarily at Aflac's Columbus, GA headquarters and New York office (for Global Investments internships). Visit careers.aflac.com and filter by the University Programs category to find current openings. Aflac actively recruits from universities and participates in on-campus career events.
How does Aflac Japan relate to US operations?
Aflac Japan (Aflac Life Insurance Japan, Ltd.) is the company's largest revenue contributor and operates as a subsidiary of Aflac Incorporated. Aflac Japan is the largest insurance company in Japan by individual policies in force, insuring approximately 1 in 4 Japanese households. While most US-based applicants will work in Aflac's US operations, understanding the Japan business demonstrates depth of preparation. Some corporate roles, particularly in finance, strategy, and technology, may involve collaboration with Aflac Japan teams.
What technology stack does Aflac use?
Aflac's technology organization works with enterprise-grade systems including cloud platforms (AWS and Azure), data analytics and business intelligence tools, Workday for HR systems, Snowflake for data warehousing, and various modern development frameworks. The company is actively investing in AI-powered claims processing, cybersecurity infrastructure, and digital transformation initiatives. Technology candidates should highlight experience with enterprise software development, cloud architecture, data engineering, or cybersecurity in regulated environments.
How competitive is Aflac compensation?
Aflac's compensation is generally competitive with the insurance industry, with total compensation packages that include base salary, annual bonuses (for eligible roles), comprehensive benefits, 401(k) with company match, and supplemental insurance products at no individual cost. Glassdoor rates Aflac compensation and benefits at 3.3 out of 5. Salary ranges vary significantly by role, level, and location — technology and investment roles in New York command higher ranges than operations roles in Columbus. Research current market rates for your specific function and location before salary discussions.

Open Positions

Aflac currently has 5 open positions.

Check Your Resume Before Applying → View 5 open positions at Aflac

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