TRAINING MANAGER
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
KEY RESPONSIBILITIES
Formulate a Training Plan for all sales channel
The Training Manager is responsible for assessing the development needs of sales staff and formulating a training plan to be followed throughout the year. The Training Manager should segment the population of sales staff to provide relevant trainings to each member depending on their missions and level of expertise.
Develop training tools
In partnership with HQ Montblanc in Germany, the Training Manager capitalizes on existing training tools and translates / develops new tools to answer the needs of local teams. Key areas to develop: brand content / sales techniques/ client journey.
Digital Training platform
Training Manager leverage the digital platform to strengthen sales staff’s product knowledge
Conduct the trainings / Coaching
The Training Manager is responsible for personally implementing training sessions throughout the year with a priority on Retail staff, Wholesale staff and Wholesale Ambassadors. The Training Manager also responsible to guide the Boutique Manager
Assess the performance of training plan
The Training Manager is responsible for assessing the efficiency of sales techniques & brand message. The Training Manager should propose actions to fulfil this assessment in a regular and qualitative manner. If and when available, the training manager should coordinate with Mystery Shopping plans and capitalise on this technique to assess training needs. The result of this assessment should be shared with brand management locally.
Conduct local High Value Products preview
The Training Manager is responsible for presenting the high value merchandise during the preview session
Manage training budget
The Training Manager is responsible for optimising the training budget and ensuring a strict respect of the budget.
PROFILE
Tertiary educated
At least 7 years of experience as a trainer in luxury retail, hospitality industry, advantage in Fine Watchmaking Training
Track record in uplifting sales technique for frontline staff
A self-starter, resourceful and is able to work independently and persistent in achieving goals of business units
Strong interpersonal and communication skills be able to coach
Fluent in English and Chinese
Proficient in MS Office (Word, Excel, Powerpoint & Photoshop)
