Technician Learning

Responsibilities: Support learning needs analysis by collecting inputs from HR and business stakeholders and consolidating training requests into an annual/quarterly training plan. Coordinate end‑to‑end delivery of training programmes, including scheduling sessions, managing invitations and enrolments, room/virtual setup, materials and logistics. Manage the Learning Management System (LMS): create and update courses and learning paths, upload content, manage user enrolments, track completions and ensure data accuracy. Maintain accurate training records and reports, ensuring reliability of attendance, hours, costs and evaluation data for HR and business reporting. Liaise with internal trainers and external providers to align agendas, confirm availability, manage contracts/Purchase Orders (when needed) and ensure smooth delivery. Prepare and adapt training materials (presentations, participant guides, evaluation forms, communications) in line with existing learning standards and templates. Monitor training effectiveness through participant feedback and basic KPIs (participation, satisfaction, completion rates) and suggest improvements to programmes and processes. Provide operational support to onboarding and key learning initiatives, ensuring new joiners and target populations are enrolled and complete mandatory learning. Act as first‑line support for employees and managers on training calendars, enrolments, LMS navigation and general L D queries. Contribute to process optimisation and standardisation in L D operations, leveraging Excel and LMS data to streamline workflows and improve efficiency.