Technical Support Engineer

Location- Pune, Hybrid

Position Summary:

Join Bentley Systems Global Product Support organization as a Technical Support Engineer, where you will work with world class engineering software used by infrastructure professionals around the world. In this role, you’ll provide expert technical guidance across Bentley’s product portfolio while collaborating with global teams to diagnose, troubleshoot, and resolve complex issues in realworld enterprise environments.

This position is ideal for engineers who enjoy solving deep technical problems, working closely with customers, and continuously growing their expertise in networking, infrastructure, and enterprise scale systems.

Responsibilities:

• Troubleshoot and resolve technical issues across Bentley’s products through phone, email, and webbased support channels.
• Work in a fastpaced, highly collaborative global environment, partnering with users, developers, and crossfunctional teams.
• Analyze, isolate, and escalate complex software and networking issues when required.
• Diagnose connectivity, authentication, and performance issues across multitier ProjectWise environments including clientserver communication, DNS, networking components, and environmental dependencies.
• Document solutions and contribute to internal knowledge resources and Bentley Communities.
• Participate in daily team standups, continuously improving processes and product understanding.
• Escalate unresolved issues to internal engineering teams with clear and structured problem analysis.
• Priorities and manage support cases with timely updates, communication, and followthrough.
• Reproduce issues in lab environments, including simulation of network topologies and application configurations.
• Share expertise internally and participate in communitydriven support initiatives.
• Continuously upskill on product updates, enterprise networking concepts, and troubleshooting techniques.

Qualifications:

• 3+ years of technical support experience, preferably in SaaS, global or enterprise environments.
• Bachelor’s degree in Engineering, IT, Computer Science, or a related field.
• Experience supporting enterprise software platforms or document management systems.
• Excellent written and verbal communication skills, capable of simplifying complex topics.
• Strong troubleshooting mindset with a usercentric approach and high emotional intelligence.
• Solid networking fundamentals: DNS, TCP/IP, firewalls, load balancing, authentication flows, clientserver connectivity, and general Windows networking.
• Ability to interpret logs, traces, and error messages to identify root cause across application, system, and network layers.
• Experience with Microsoft SQL Server, Oracle, and Windows Server environments.
• Strong teamwork, documentation, and prioritisation skills.
• Experience supporting enterprise systems in complex, distributed, or segmented network environments.
• Familiarity with IIS, cloudbased deployments, engineering/AEC software, or enterprise infrastructure tools.
• Handson experience with ProjectWise infrastructure or similar largescale engineering systems.