Technical Services Specialist

As a Technical Services Specialist, you'll be responsible for ensuring both the quality checking of new products and the repair of items that have failed in the customer environment. You'll also promote service agreements after warranty periods have expired and perform contracted periodic maintenances. Your role involves troubleshooting, maintaining, calibrating (if needed), and overseeing the overall status of Stryker equipment by ensuring the 'gold standard' in all aspects of Stryker Services.

What you will do:

• Diagnoses and fault find the repair of company products
• Undertakes the service and repair of company products to the required standards
• Investigate and evaluate faulty items and quote on the repairs accordingly.  Ensure that repairs comply with quality standards of IEC and compile technical reports.
• Responsible for the testing of company products and provides fully completed test and service reports
• Performs upgrades on company devices as required
• Has periodic maintenance visits and performs calibrations on company devices as required
• Informs Supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
• Liaise with internal and external customers, supply backup equipment and work according to deadlines. Ensure effective job card system and give feedback to customers when required.
• Supports service partners/dealers and team members in troubleshooting company products
• Ensures all relevant repair/service information is entered into the database
• Reports any customer complaints received by service department are handled within company quality system guide lines

What You Need:

• Degree in Biomedical Engineering or other related equivalent qualification
• Minimum 2-3 years experience in similar position
• Fluent and skilled in local language as well as English
• Excellent knowledge of Microsoft Office (Word, Excel, Power Point)
• Excellent computer skills
• Technical aptitude
• Ability to manage stress and conflicts
• Ability to bring tasks through to completion
• Ability to handle multiple tasks and projects
• Ability to manage time and projects
• Ability to prioritize work and keep detailed and confidential records
• Ability to communicate / present to large groups of people
• Strong interpersonal skills including written and oral communication