Team Lead Clinical Trial Payment Operations

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The Position

Team Lead Clinical Trial Payment Operations

Roche India – Roche Services & Solutions

Hyderabad

The Team Lead Clinical Trail Payment Operations will be responsible for overseeing and coordinating the payment-related activities for our Clinical Studies within the team. This includes managing the team, ensuring efficient operations, handling people management tasks, and cultivating relationships with stakeholders and customers. The role demands a combination of payment expertise and leadership competencies to drive the team's performance and meet organizational standards and objectives.

Your Opportunity

Team Coordination and Management:

• Coordinate and manage the team’s daily activities in payment processing and related tasks

• Perform people management activities, including onboarding, offboarding, training, and development of team members

• Facilitate regular team meetings to ensure smooth communication and collaboration

• Provide functional expertise and guidance to the team, sharing knowledge and best practices

Payment Processing Activities:

• Oversee the regional processing of payments, ensuring accuracy and compliance with company policies

• Monitor payment-related KPIs, quality, and budget adherence

• Track performance, compliance, costs, and deviations in payment processes

• Actively participate in the day-to-day operations of payment processing

Stakeholder and Relationship Management:

• Develop and manage key stakeholder relationships to ensure satisfaction and alignment with business objectives

• Act as a primary point of contact for stakeholder inquiries and concerns

• Manage outsourcing activities and relationships with external service providers

Regulatory and Compliance:

• Ensure all payment activities are in line with legal, regulatory, and company standards and codes of practice

• Maintain up-to-date knowledge of relevant regulations and compliance requirements

• Implement and monitor compliance measures within the team

Who You Are:

• The ideal candidate should be motivated and skilled professional with a solid background in financial processes, particularly in calculating and processing complex payments and team leadership

• You should thrive in dynamic environments, have exceptional problem-solving abilities, and possess a strong commitment to both team and stakeholder satisfaction

• You should bring a collaborative approach, excellent communication skills, and a validated track record of leadership success

• You are someone who holds University degree in Finance, Accounting, or related business discipline with 2-3 years of team management and practical experience in payment processing or related financial activities

• Proficiency in SAP, MDMS, and other approval tools

Leadership Competencies:

• Strong leadership skills with demonstrated success in team coordination and stakeholder management. Alternatively, you are an identified talent showing high growth potential in leadership and are ready to take the first steps into leadership

• Proven ability to provide guidance and support to team members in a dynamic and fast-paced environment

• End-to-end accountability, problem-solving skills, and a growth mindset

Skills:

• Excellent communication and interpersonal skills

• Proficiency in English

• Ability to interpret and analyze payment-related data and performance metrics

• Strong organizational and multitasking abilities

Personal Attributes:

• Agile mindset to adapt to changing circumstances and handle ambiguous situations

• Commitment to high standards of work quality and professional ethics

• Enthusiasm for continuous learning and development

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.