Switchboard Operator
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!
Location Address:
Job Description:
The Switchboard Operator is responsible for directing incoming phone calls and greeting visitors at the Weis Markets Store Support Center. This role uses the Mitel system to triage and route calls to the appropriate departments, manages visitor check‑ins through the Envoy platform, supports associates with basic HR‑related inquiries, and maintains relationships with direct‑bill hotel partners for business travel reservations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Answer and route incoming phone calls using switchboard software, directing customers, associates and vendors to the appropriate departments.
- Assist with HR, Benefits, Payroll, inquiries, providing general guidance and directing to the appropriate support resources for resolution.
- Greet and check in visitors to the Store Support Center using the Envoy system.
- Manage relationships with designated direct‑bill hotel locations, serving as the primary point of contact and ensuring accurate rate, billing, and reservation information.
- Coordinate business‑related hotel reservations for associates using approved direct‑bill hotels, ensuring timely, accurate bookings and appropriate documentation.
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
Education and/or Experience
High school diploma or general education degree (GED), plus two (2) years of administrative, customer service, or call center experience in an office environment, or equivalent combination of education and experience.
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
