Supply Chain Program Manager

Job Description:

We are hiring awesome humans, and we hope that includes you!

Are you looking for more than just a job? At Chewy, you’ll find yourself on a career path with other awesome humans, like yourself. You’ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.

Your Opportunity:

Chewy is looking for a Supply Chain Program Manager to join our Transportation Quality team. In this role, you will lead enterprise-level, cross-functional initiatives that drive customer-facing defect reduction across our logistics network, including last mile delivery performance. You will own key programs end-to-end, influencing processes and policies both internal to Chewy and with our external partners to drive scalable, standardized solutions. You will identify trends in defects, conduct root cause analysis (RCA), and develop mitigation strategies in partnership with leaders across Chewy as well as with external carriers. This role requires strong analytical capabilities, stakeholder management skills, and the ability to execute complex initiatives that improve cost and customer experience.

What You’ll Do:

• Own and drive initiatives that reduce transportation related defects for our customers

• Identify, prioritize, and implement opportunities to optimize and standardize transportation processes to improve customer experience and network performance

• Lead cross-functional initiatives across Operations, Customer Care, Technology, and Carrier Management teams

• Develop performance metrics and monitor KPIs and inform data-driven decisions

• Develop and manage program roadmaps aligned to transportation and customer experience goals

• Conduct deep-dive analyses to identify root causes of performance gaps and recommend scalable solutions

• Manage project plans, timelines, risks, and stakeholder communications to ensure successful delivery

• Drive continuous improvement initiatives to enhance supply chain efficiency and customer experience

• Present findings, business cases, and program updates to senior leadership

What You’ll Need:

• Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, Business, or other field

• 3+ years of experience in program or project management within operations, supply chain, logistics, transportation, tech-enabled logistics, consulting, or related fields within eCommerce or retail

• Strong analytical skills, including experience using SQL, Excel, Tableau, or similar tools

• Experience managing cross-functional stakeholders and influencing without direct authority

• Ability to operate in a fast-paced, and dynamic environment

• Ability to thrive in an ambiguous environment

• Strong communication, problem-solving, and organizational skills

• Ability to manage multiple priorities and adapt quickly to changing business needs

• Experience supporting last mile delivery performance and On Time Delivery (OTD) improvement initiatives, or related logistics experience preferred

What You’ll Get:

• A place where you can be your authentic self and grow your career

• Work in a culture that cares, with leaders who value your career journey

• Opportunities to think big, deliver results, and drive meaningful impact

• Development of meaningful connections with a diverse group of Chewtopians

• Comprehensive medical, dental, and vision benefits, plus wellness programs and resources

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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