Sr Support Engineer-Dynamics

Hyderabad April 8, 2026 Full Time Lever

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are seeking a highly experienced Senior Microsoft Dynamics 365 Support Engineer to join our enterprise managed services practice. This critical role focuses on providing advanced production support, incident resolution, and proactive stability improvements for global Microsoft Dynamics 365 Finance & Operations (F&O) implementations, Dynamics 365 Customer Insights – Journeys, and Dynamic 365 Sales ACE.

The successful candidate will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical Dynamics 365 Finance and Operations (F&O) environments.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

Primary Responsibilities

Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments

Perform in-depth root cause analysis on complex technical issues, including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects

Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics

Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps

Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements

Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact

Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews

Author detailed post-mortem reports and implement preventive measures to reduce recurrence

Contribute to the development and maintenance of monitoring, alerting, and operational runbooks

Provide technical guidance and mentorship to mid-level support engineers

Participate in a structured on-call rotation with premium compensation

Required Qualification

8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations

Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command

Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration

Strong command of SQL Server performance tuning and query optimization in Azure SQL environments

Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments

Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services

Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)

Experience building and deploying solutions using Azure DevOps pipelines and ALM practices

Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920)

Exceptional analytical, problem-solving, and communication skills

Ability to remain calm and methodical under pressure during major incidents

Preferred Experience

Prior role within a Microsoft Partner-managed services or enterprise-level support team

Background supporting global, high-transaction-volume D365 F&O implementations

Familiarity with ITIL practices and service management frameworks

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Sr Support Engineer-Dynamics

Primary Responsibilities

Required Qualification

Preferred Experience

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