Sr Princ IT Applications Spec
Who Are We
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
How We Work
We are a thriving, globally distributed team focused on building innovative mobile app solutions in security, utilities, and finance. Leveraging modern technologies, including AI-powered tools, we experiment, evaluate, and drive impactful change—creating secure, high-performance products that scale across the globe.
Objectives
Manage a strategic roadmap for our Atlassian tooling and interface with executive leaders across our various lines of business
Play an integral role in the planning and execution of our migration from Atlassian on-prem to Cloud
Gather requirements and build out the required flows and system integrations between our Atlassian platform and other applications
Consolidation of multiple Atlassian applications and environments
Lead and design consolidation efforts resulting from any future acquisition activities
Migrations from 3rd party tools into Atlassian applications
Provide support to client administrators and users to ensure the success of implemented solutions
Troubleshoot issues and problems, including minor and major outages
Installations and configurations of third-party add-ons for Atlassian tools to provide enhanced capabilities
Zero end-user interruption upgrades of existing Atlassian applications to the latest versions
Identify opportunities to improve system performance, scalability, and efficiency
Implement security best practices to ensure the integrity and confidentiality of data stores within Atlassian tools
Competencies
7+ years of experience with the configuration and administration of Atlassian Products
Progressive experience consolidating multiple Atlassian environments
Experience managing reports on Jira and supporting visualization tools
Technical expertise in integrating Atlassian applications with enterprise platforms such as ServiceNow, ProductBoard, LucidChart, etc.
Proven experience migrating Atlassian applications from on-prem to Cloud
Experience with Linux and Windows-based operating systems
Prior system administration experience and understanding of associated concepts like networking, access, storage, database, and resource management
Proven experience designing, configuring, and evolving customized projects/spaces to include issue type scheme design, screen scheme design, new field design, workflow design and configuration
Conceptual and practical knowledge of SDLC and Agile Frameworks
Excellent communication skills (written and verbal), including the ability to effectively communicate with internal customers and senior leadership
Strong work ethic and the ability to work with diverse teams across different time zones. Able to work independently with minimal guidance in a rapidly changing environment
Ability to manage multiple deliverables at any given time through effective time management and planning
Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and willingness to work in a team environment
Bachelor's degree in Computer Science or related field, or relvant work experience
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
