Sr. Associates Patient Access and Reimbursement
What you will do
Join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be supporting the Knowledge Management operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgens first internally managed hubs with a global footprint. Youll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.
Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!
This role will report to the Senior Manager of Hub Learning & Development and be responsible for:
- Building job aids to compliment SOPs/GDEs and allow for consistent knowledge transfer
- Supporting CRM enhancements via technical writing of business requirements
- Partnering with Quality and Training to assist in identifying any gaps in process knowledge
- Analyzing data management system information for training opportunities or gaps
- Working with IT to develop tools and a system to maintain knowledge
- Ensuring that the documented and stored knowledge is easy to access and apply by the HUB employees
- Identifying and researching updates to payer policies and documenting those updates in the National Payer Tool (NPT)
- Prioritizing work and demonstrating a clear understanding of business processes and strategy
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a detail-oriented individual with these qualifications.
Basic Qualifications:
Master''s Degree
Or
Bachelors degree and 2 years of patient access experience and/or learning and development in pharma/healthcare
Or
Associates degree and 6 years of patient access experience
Or
High school diploma / GED and 8 years of patient access experience
Preferred Qualifications:
- 3+ years working in HUB operations or similar proven experience
- Attention to detail, prioritization skills and time management
- Ability to execute technical writing of business requirements
- Ability to document information in an easy-to-understand format
- Ability to be flexible and work on multiple tasks simultaneously
- Skilled at active listening and analytical capability
- Strong facilitation, communication, motivational and social skills
- Proficiency with MS Office products and Smartsheet
- Ability to easily adapt to change and prioritize based on business need
- Previous experience working with a quality monitoring management system is preferred
