Sr. Associate System Administrator - Learning Management System (LMS)

What You Will Do

Letsdo this.Letschange the world. In this vital role you will serve as the technical and functional administrator of Amgens enterprise Learning Management Systemsolution, ensuringoptimalperformance, data integrity, and a seamless learning experience for all users.The administrator is a member of the Learning & Development product team which is responsible foradministering learning management systems and related reporting environments, including hosted and on-premise applications; development, testing and deployment of break-fixes and enhancements with proper change management documentation; troubleshooting, resolving, and responding toend userticketsand service requests.

Key Responsibilities:

• Manage andmaintainthe Learning Management System (LMS), including user accounts, security roles, course catalogs, and content lifecycle.

• Ensure system performance, availability, and compliance with Amgens data integrity, quality, and security standards.

• Collaborate with HR, Learning & Development, Compliance, and IT teams to implement new features, integrations, and system enhancements.

• Support learning analytics, reporting dashboards, and audits to ensureaccurateregulatory and business reporting.

• Troubleshoot system issues, coordinate resolution with vendors, and provide Tier 23 support to users globally.

• Maintain documentation for configurations, standard operating procedures (SOPs), and change management activities.

What We Expect of You

We are all different, yet we all use our unique contributions to serve patients. The collaborative and detail-oriented professional weseekis a technical problem-solver and service-minded administrator with these qualifications:

Basic Qualifications

• Masters /Bachelorsdegree and 5 to 9 years of Computer Science,ITor related field experience.

• Minimum 2 years of experience supporting enterprise systems or application administration.

• Experience managing databases, permissions, and configurations in a SaaS environment.

• Proficiencywith learning management platforms (e.g., SuccessFactors, Cornerstone, Workday Learning, or similar).

• Working knowledge of data integration, file transfer protocols, and system interfaces (APIs, SFTP).

• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

• Experience administeringHR learning platforms such as SumTotal,SAP SuccessFactors, Workday, Cornerstone or other regulated LMS in a global environment.

• Understanding ofGxP, CFR Part 11, and data privacy regulations related to learning systems.

• Experience with SQL, reporting tools, or Power BI dashboards for learning analytics.

• Change control experience.

• Ability to work effectively in a cross-functional, matrixed organization.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule including weekend coverage. Candidates must be willing and able to work during evening or night shifts, asrequiredbased on business requirements.