ServiceNow SecOps - Technical Consultant
We are looking for a ServiceNow SecOps Technical Consultant to identify, design and deliver larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. The role holder will have
- Experience in configuration, customization, and administration of the ServiceNow Security Operations Product Suite, including Security Incident Response, Vulnerability Response Management, and Threat Intelligence.
- Experience in integrating ServiceNow Security Operations with common third-party security and monitoring tools such as Splunk, SolarWinds etc and leverage the ServiceNow CMDB and associated workflows for automated response activities.
- Configure and implement SIR and VR related business processes into ServiceNow
- Ability to understand the different security tools and their functionality.
- Knowledge of Networking and Security technologies, various attack vectors and intrusion methodologies such as phishing, malware as well as security frameworks such as NIST, ISO, SANS etc.
- Knowledgeable and familiar in the ServiceNow ITOM offerings including CMDB Architecture and Classification for Asset and Configuration, their relationships, and dependencies.
- Should be able to guide the clients through the implementation of their ServiceNow Security solutions
- Design and develop enhancements for the existing SIR modules of SIR tools, and help fix issues or defects which arise in the production environment
- Experience implementing Threat Intelligence and its applications and tools.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
- Knowledge of Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST and Integration of ServiceNow to Other Applications
- Capable of developing solutions to problems within own specialist area not previously encountered.
- Customer satisfaction on solution delivery to an appropriate level of quality, in accordance with agreed specifications and standards.
- Document reports, compelling solution presentations, proposals and further documentation for customers and/or for internal purposes.
- Extension business won and new business won via direct engagement with Sales/ Pre-Sales and leverage from existing client relationships.
- Effective communication and team work including external development partners as well as customer interaction and stakeholder management on customer projects.
- Evidence of thought leadership examples, speaking, events and articles.
- Accurate estimating for Cloud project delivery and system deployments.
About you:
You will be educated to degree level and/or have at least 6+ years of experience, preferably within the IT industry. You will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts and principles together with experience of working with quality control and testing standards.
Core Skills:
- ServiceNow Certified Administrator
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist ?? Security Incident Response
- ServiceNow Certified Implementation Specialist ?? Vulnerability Response
- Ability to manage competing priorities in a complex environment
- Excellent knowledge of IT Workflow, Employee, Employee Workflow, Customer Workflow.
- Excellent written and oral communication skills including customer liaison at senior levels
- Excellent interpersonal and negotiating skills, ability to enable collaboration
- Project/change management experience and skills
- Investigation and analysis of problems with a methodical and disciplined approach
- Proactive customer support and problem resolution
- Ability to devise creative technical solutions, to research alternative solutions and make recommendations
- Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
Relocation Supported: Yes
Visa Sponsorship Approved: No
