Senior Team Lead- Onboarding

Mission:

Act as a key liaison between employees, associates, clients, and vendors by managing end-to-end onboarding operations, ensuring service excellence, compliance, and adherence to SLAs.

Key Responsibilities:

· Manage onboarding operations across Pan India, ensuring SLA and timeline adherence

· Lead, coach, and mentor team members; drive performance and productivity

· Partner with Account Managers/Business team to resolve escalations and ensure high customer satisfaction

· Coordinate end-to-end onboarding including documentation, Offer Process, and system updates

· Ensure compliance with client requirements, statutory norms, and audit readiness

· Maintain documentation and support audits

· Manage vendor relationships and service delivery

· Track, validate, and submit invoices with finance teams

· Oversee QC team for data accuracy and compliance

· Supervise ID card issuance process

Key Relationships:

Internal: Operations, Recruitment, Finance, QC, ID Card Teams

External: Clients, Associates, Vendors

Success Indicators:

Accurate onboarding, SLA adherence, client satisfaction, compliance, and vendor performance

Requirements:

Education: Bachelor’s Degree (Mandatory) or above.

Experience: 5–10 years in Onboarding, Vendor Management, Client Relationship, and Operations

Skills: Advanced Excel (Expert), Statutory Compliance (Intermediate), Vendor & Invoice Management.

Core Competencies:

Results Driven, Customer Focus, Problem Solving, Communication, Leadership, Adaptability

Language:

English, Hindi & Local Language

Posting date: 18-03-2026

Get to Know Us

Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.

Diversity & Inclusion at Adecco Our differences unlock potential. Join a workplace where everyone thrives.

Diversity & Inclusion at Adecco

Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.

What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.

Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.

Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!