Scrum Master - Manager - Telco

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Role :

We are seeking a Scrum Master with a strong mathematical and analytical foundation who treats Agile as a designed system, not a set of rituals. This role requires someone who can quantify execution, model uncertainty, and optimize delivery, while maintaining discipline, clarity, and operational rigor across teams. You will design and continuously refine Agile ceremonies using equations, metrics, and feedback loops, ensuring consistent execution under pressure and predictable outcomes

Key Responsibilities

1. Quantitative Agile Design

• Translate Agile workflows into formal models using mathematics and systems

thinking.

• Formulate equations for:
• Sprint capacity and commitment accuracy
• Velocity stability and variance
• Lead time, cycle time, and throughput distributions
• WIP limits and bottleneck identification
• Apply concepts from probability, statistics, queuing theory, or control systems to

improve delivery predictability.

• Convert Agile ceremonies into measurable, optimizable processes:
• Sprint Planning capacity optimization problem
• Daily Standups signal-to-noise maximization
• Retrospectives feedback convergence and variance reduction

2. Ceremony Ownership & Precision

• Run all Scrum ceremonies with clear intent, strict time-boxing, and measurable

outcomes.

• Eliminate performative or redundant discussions.
• Ensure every ceremony results in decisions, actions, or corrections, not just

alignment.

• Maintain and enforce working agreements consistently.

3. Execution Control & Delivery Assurance

• Act as the single point of accountability for sprint execution health.
• Detect delivery risks early using leading indicators, not intuition.
• Drive fast resolution of blockers through structured escalation.
• Protect team focus by preventing scope leakage and priority churn.

4. Team Discipline & Operating Standards

• Establish and reinforce habits of:
• Preparation and readiness
• Punctuality and focus
• Clear ownership and follow-through
• Balance psychological safety with high performance expectations.
• Coach teams to think in terms of constraints, trade-offs, and outcomes.

5. Continuous Improvement as a System

• Treat each sprint as an experiment with hypotheses, metrics, and results.
• Run data-driven retrospectives with explicit corrective actions.
• Track improvement trends over time and ensure changes are implementednot

forgotten.

• Raise execution standards incrementally but consistently.

Required Qualifications

• Strong background in Mathematics, Engineering, Physics, Economics, or Computer

Science.

• Demonstrated ability to express complex processes using formulas, models, or

quantitative frameworks.

• Proven experience as a Scrum Master or Agile Lead in execution-critical environments.
• Deep understanding of Agile frameworks and their real-world constraints.
• Comfortable working with metrics, dashboards, and analytical tools (Excel, SQL, Python,

etc.).

Superpowers/ Skills that will help you succeed in this role:

Exposure to:

• Systems engineering
• Operations research
• Lean / Theory of Constraints
• Experience with high-stakes products (infra, security, finance, deep tech).
• Background in environments where predictability and reliability matter more than speed

alone

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!