Research Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Manager

Overview
The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.

As a research manager on the ARC team, you will work closely with your ARC colleagues to develop proposals, scope projects, design research materials (e.g. screeners, questionnaires, program surveys, etc...), conduct analysis and develop reports while collaborating with internal and external stakeholders.

Candidates for this position should have a deep understanding of the end-to-end research process for executing quantitative research and some experience with qualitative methodologies.

This role is an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and gain experience working on a wide range of projects spanning multiple industries.



Role

Naturally curious about why people think and act the way they do.

Willingness to learn new market research methodologies and to apply the latest, most effective techniques

Ability to work cross-functionally with colleagues, internal stakeholders and global team members.

Ability to analyze and synthesize information from multiple sources into a cohesive narrative.

Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings and workshops.

Ability to communicate and present findings in written and oral form to peers, internal stakeholders and clients

Ability to manage vendor relationships to ensure research is executed on schedule and within budget.

Ability to work enthusiastically with people outside of their immediate team to drive consensus and results.

Enjoy working in a fast-paced, dynamic work environment

All about you -Qualifications & Skills

3-6 years' experience at a research agency or in an in-house research role designing and executing end-to-end custom research (i.e. questionnaire design, survey programming, data analysis, reporting, and presenting)

Experience with online survey software such as Qualtrics and DisplayR

Proficiency with at least one statistical software tool (SPSS, Q, SAS, R, Matlab) to support data-driven insights

Demonstrated experience working on research across a range of methodologies and approaches (e.g. U&A, Conjoint/ Discrete Choice, Concept tests, MaxDiff, Driver’s Analysis, Segmentation Analysis, etc...)

Experience translating research findings into strategic insights.

Strong project management experience with an ability to manage several projects at the same time.

Some experience with qualitative research, specifically In-depth Interviews and Focus Groups is preferred.

Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred



This role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in the US, now as well as in the future, without employer sponsorship.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.