Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you excited about aligning business goals and value client success?
We are looking for a Quality Analysis Consultant to support our Toronto branch! As a QA Consultant you will drive continuous improvement through study and analysis of data from ITSM tool and other integrated systems.
Are you excited about aligning business goals and value client success?
We are looking for a Quality Analysis Consultant to support our Toronto branch! As a QA Consultant you will drive continuous improvement through study and analysis of data from ITSM tool and other integrated systems.
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
A Day in the Life:
Develop and share knowledge of QA best practices both internally and with customers’ teams Ensure test strategies are in context of current business processes and incorporates how the business uses our systemsRepresent the QA function as needed in our internal initiatives and communicate status back to the teamLead testing activities for assigned projectsEnsure quality of software and adherence to user story requirements before release to our customersDefine the test strategy and scope for assigned projects, implementing QA best practicesEstimate and communicate quality assurance effort for assigned workDevelop comprehensive test plans and test casesIdentify and partner with cross-functional teams to ensure all necessary levels of testing are performedMake recommendations to cross-functional teams for improvement of applications based on company strategies Identify, mitigate, and drive product issues and risks to resolutionCollaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risksAnalyze user story requirements and validate their testabilityLog defect reports and perform retest of defects as requiredCommunicate test progress and results and other relevant informationWhat You Bring:
5+ years of industry experience working as a Quality analyst in an IT Service Desk environmentSolid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis5+ years recent experience with a consulting services organizationServiceNow client-facing engagement or delivery experienceServiceNow Automated Test Framework knowledge and experienceExcellent communication and problem-solving skills with attention to detailCapacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the teamCapability to quickly learn and adapt to new business and technical conceptsExperience with Microsoft Office, and ServiceNowWhat Makes You Extra Awesome:
ITSM and Organizational Change Management experience Experience working in a variety of industries ServiceNow certifications - CSA, CIS, CADWhy Work at Long View?
Great people and culture Interesting work – Be part of exciting projects while accessing all the latest technologiesFlexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellnessFun is one of our core values
