Procure To pay - Team Lead

P2P- Team Lead

Role Summary

The P2P Team Lead is responsible for leading end-to-end Procure-to-Pay operations, ensuring delivery excellence, SLA adherence, compliance, and continuous improvement while managing a team of associates in a global delivery environment.

Key Responsibilities

• Delivery & Operations
• Manage end-to-end P2P processes including Vendor Master, PR-to-PO, Invoice Processing, 2-way & 3-way matching, GR/IR clearing, Payments, and Vendor Reconciliations, Vendor Escalations and email

• Understanding of GSCOP Compliance
• Ensure SLA, TAT, and accuracy targets are consistently met
• Monitor volumes, backlog, ageing, and ensure optimal workload allocation
• Handle complex exceptions including price/quantity variance, tax discrepancies, blocked invoices

• Team Management
• Lead and manage a team of P2P associates/analysts
• Conduct daily contacts, performance reviews, and coaching sessions
• Identify training needs and ensure knowledge enhancement across the team
• Client & Stakeholder Management
• Act as first-level escalation point for client and business stakeholders
• Participate in client calls, governance meetings, and service reviews
• Provide proactive communication on risks, issues, and mitigation plans
• Compliance, Controls & Audit
• Support internal/external audits and ensure closure of audit observations
• Maintain process documentation, SOPs, and control checklist
• Reporting & Continuous Improvement Prepare and present daily/weekly/monthly MIS and dashboards
• Perform RCA for SLA misses and quality issues
• Drive Lean, Six Sigma, automation, and standardization initiatives
• Support transitions, migrations, and new scope stabilization
• Key Skills & Competencies

Functional Skills

Strong P2P/AP domain expertise

Good understanding of GST/VAT and withholding tax

Hands-on experience with ERP systems such as Oracle, RMS, REIM, oracle Fusion , RAC Knowledge of invoice matching, payment runs, and vendor management

Behavioral & Leadership Skill

Strong people management and stakeholder handling skills

Excellent communication and analytical ability

Problem-solving and continuous improvement mindset

Experience & Qualifications: Bachelors degree in Commerce, Finance, or related field

• 58 years of Procure-to-Pay / Accounts Payable experience
• 23 years in Team Lead / SME role

Key Performance Indicators (KPIs)

SLA & TAT adherence

Invoice accuracy & first-pass yield

Backlog & ageing

control Audit compliance

Team productivity & attrition

Client satisfaction