Process Expert - Marcom, Sales and Delivery Services

• Order Verification and Processing
• Verify critical customer documentation: PO, Delivery Date, Price, MOQ, Offer, Payment Terms, Inco Terms, and Discounts.
• Create, change, and cancel Sales Orders (SO) in SAP.
• Initiate customer code creation/extension/modification requests in Pega.
• Request SFS rating, credit limit enhancements, and material/vendor master creation/extension as needed.
• Purchase Order (PO) Management
• Check and update Open PR SAP reports.
• Create, change, or cancel POs.
• Monitor PO approvals and release to suppliers.
• Verify material/license documentation before PO issuance.
• Material Vendor Management
• Create/extend materials and vendor codes via Pega.
• Coordinate with OMS, factory, and vendors for order follow-ups.
• Extract and analyze order tracking reports; provide daily status updates.
• Order Fulfillment
• Confirm orders to customers.
• If stock is available, coordinate with Logistics for Delivery Note (DN) creation.
• Generate Proforma Invoices based on order conditions.
• Expedite and prioritize orders when required.
• Shipment Logistics Coordination
• Monitor dispatch dates, freight arrangements, and shipment notifications.
• Oversee shipment booking, ETD/ETA, and warehouse coordination.
• Share DNs with warehouse under special conditions; ensure CRG release and GI monitoring.
• Handle cross-border shipments, overseas warehousing, and local transportation.
• Delivery Documentation
• Handle Proof of Delivery (POD), delivery damage, and non-DDP deliveries.
• Post GR and DN in SAP.
• Manage claims related to returns, shortages, and shipping issues.
• Invoicing and Document Compliance
• Receive and validate requests for invoice creation.
• Check PODs in shared folders; collate necessary documents.
• Verify documents and signatures before invoice generation.
• Create and share invoices with customers, upload PODs in SAP.

Your success is grounded in:

• 7-8 years of experience in order management, logistics, or supply chain operations.
• Strong knowledge of SAP (SD/MM) and workflow tools like PEGA.
• Excellent document verification and process compliance skills.
• Proficient in MS Excel and order tracking/reporting.
• Effective communication and coordination skills across teams.
• Bachelors degree in supply chain, Business Administration, or related field.
• Knowledge of Incoterms, import/export regulations, and DDP/non-DDP handling.
• Experience with warehouse and freight logistics operations.