Process Excellence Lead
Minimum Qualifications
Bachelor's degree or equivalent practical experience
5 years of experience in program or project management, or managing cross-functional or cross-team projects
5 years of experience in process engineering, business transformation, AI/automation strategy, or a related operational excellence field
Experience in proposing AI-driven or agentic automation solutions to transform legacy workflows into next-generation, tech-first processes
Experience in end-to-end workflow re-engineering, including the use of service blueprints and process mapping to drive organizational change
Preferred Qualifications
Experience leveraging quantitative and qualitative analysis to diagnose systemic issues, perform root cause analysis, and identify fundamental process transformations
Experience architecting end-to-end process models, including process maps, customer journey maps, and service blueprints to re-imagine workflows
Experience applying emerging technologies, such as AI and automation, to build next-generation, user-centric workflows
Ability to execute a portfolio of transformation projects simultaneously, navigating ambiguity from conception through implementation
Excellent stakeholder management skills, with the ability to secure buy-in and drive organizational alignment across conflicting priorities
Bachelor's degree or equivalent practical experience
5 years of experience in program or project management, or managing cross-functional or cross-team projects
5 years of experience in process engineering, business transformation, AI/automation strategy, or a related operational excellence field
Experience in proposing AI-driven or agentic automation solutions to transform legacy workflows into next-generation, tech-first processes
Experience in end-to-end workflow re-engineering, including the use of service blueprints and process mapping to drive organizational change
Preferred Qualifications
Experience leveraging quantitative and qualitative analysis to diagnose systemic issues, perform root cause analysis, and identify fundamental process transformations
Experience architecting end-to-end process models, including process maps, customer journey maps, and service blueprints to re-imagine workflows
Experience applying emerging technologies, such as AI and automation, to build next-generation, user-centric workflows
Ability to execute a portfolio of transformation projects simultaneously, navigating ambiguity from conception through implementation
Excellent stakeholder management skills, with the ability to secure buy-in and drive organizational alignment across conflicting priorities
