Practice Manager

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Job Description

Join Ascendant Wealth Management Group as a Practice Manager and become part of a dynamic team dedicated to helping clients achieve financial confidence. We are a private wealth advisory practice of Ameriprise Financial Services, Inc., offering a collaborative culture, professional growth opportunities, and a rewarding career path. Our competitive benefits include medical, dental, vision, LTD, STD, and life insurance, along with a robust compensation structure.
Summary:
As Practice Manager, you will lead the Advice Team’s daily operations, ensuring a seamless client experience and supporting our long-term vision. This role requires adherence to high standards of ethics, compliance, and professionalism while facilitating efficient workflows and client service excellence.

Key Responsibilities:

Client Care

• Create a welcoming and professional environment for clients and prospects.

• Document client interactions in the management system to ensure continuity and compliance.

• Uphold regulatory standards when engaging with clients and prospects.

• Professionally manage incoming calls, ensuring prompt response and accurate routing.

• Process incoming and outgoing mail and maintain logs in accordance with compliance regulations.

• Scan checks and maintain accurate records as required.

• Implement client segmentation and service models to meet service level standards.

• Oversee prospect engagement and ensure timely follow-up.

• Track fees and compliance requirements and communicate updates during client preparation.

• Lead team huddles using dashboards and reports to monitor task progress.

• Complete advanced client service tasks including wires, case research, and secure site registration.

• Conduct audits to ensure task accuracy and operational efficiency.

• Provide training and support to team members and operational partners.

• Manage mergers and acquisitions within the Advice Team.

• Delegate projects and provide constructive feedback to support staff.

• Review procedures for quality improvements with a focus on compliance.

• Provide backup support to other Practice Managers as needed.

• Perform additional duties as assigned.

Business Management

• Manage equipment and facilities including maintenance, service contracts, and inventory tracking.

• Coordinate client transitions between advisors within the Advice Team.

• Plan and prioritize work schedules effectively.

• Utilize time management tools such as calendars and task lists.

Qualifications and Skills:

• Exceptional interpersonal skills to handle sensitive and confidential situations.

• Demonstrated poise, tact, patience, and diplomacy.

• Strong attention to detail in composing, typing, and proofreading materials.

• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

• Positive attitude and commitment to continuous learning and growth.

Education, Experience, and Licensing:

• Bachelor’s degree or equivalent combination of education and experience (minimum three years).

• Active Series 7, Series 66 (or 63 and 65), and Iowa Life and Health licenses preferred but not required.

• Commitment to lifelong learning and professional development.

Physical Demands:

This role requires the ability to manage mental stress and fatigue in a fast-paced, highly regulated environment. Physical demands are minimal, with endurance needed to maintain performance under pressure.

Work Environment:

Typical professional office setting similar to a bank, insurance firm, or law office. No significant hazards are present, and reasonable accommodations can be made.

Full time

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.