Patient Engagement Specialist

New York, NY April 9, 2026 Full Time

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. Athena is dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients.

Working Conditions:

The primary work location varies. This is a professional work environment where a computer, desk, chair, and office supplies will be provided in either an office.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role above. While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 20 pounds, when needed.

Direct Reports:

This position has no direct reports.

Athena is an Equal Opportunity Employer.

Responsibilities:

Assist in managing the outreach list; re-engage patients placed on the outreach list through various methods

Help re-engaged patients to the case management team for rescheduling and assisted therapists with discharge documentation for patients who do not re-engage

Co-manage Athena’s pantry; fulfill patient resource requests and refer patients to the external pantry as needed

Assist individuals and families in accessing needed services and supports, while fostering their development of knowledge and skills to advocate more independently with community agencies, schools, etc.

Develop and maintain positive relationships with community agencies and professionals to enhance referral networks

Actively participate in interdisciplinary treatment team meetings, supervision, and other staff development activities

Other duties as assigned by the Supervisor

Qualifications:

Bachelors degree

At least one year of work in a medical office or healthcare provider environment is preferred

Bilingual in Spanish preferred

Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems preferred

Knowledgeable in HIPAA Regulations

Detail-oriented and outcome-driven

Able to discreetly handle sensitive and confidential information

Accountability and integrity

Meticulous attention to detail while multitasking

Excellent organizational and prioritizing skills

Demonstrates emotional intelligence in personal interactions

Exceptional communication skills - written and verbal

Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications

Patient Engagement Specialist

Responsibilities:

Qualifications:

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