Optometrist
Area
Customer focus
Eye check-up & dispensing
Contributing to store sales &
SOP adherence
Store upkeep & maintenance
- Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up.
- Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products.
- During the eye check he/she is expected to thoroughly explain the process and duration to the
customer. This opportunity may be used to strike a conversation to build a rapport with the
customer and to convert the check-up into sales.
- Basis the eye check-up, he/she will share the prescription clearly and educate the customer about
single vision and progressive lens, recommending the appropriate lens and/or frames.
- Optometrist is expected to achieve the assigned target for sales, eye-check conversion and
returns, and follow all assigned SOPs diligently.
- Post making the sale, he/she is responsible for coordinating with the customer for product pick-
up, after receiving due communication from the warehouse. He/she will verify the accuracy of the
lenses fitted before handing over the product to the customer. In case of returns, he/she is
expected to understand the reason and try to resolve the same to control the return percentage.
- He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day
tasks to deliver the best shopping experience to the customers.
- He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.
- He/she must ensure the security of all Lenskart equipment.