Operational Excellence Consultant

We’re looking for an Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to be involved in the design and delivery of transformative change centered around the themes of Digitization, Process Improvement, Risk Management and Customer Centricity. Working with a broad group of professionals across the organization, the role provides process improvement expertise to support those key initiatives.

• This is an individual contributor role.
• Most likely night shift assignment, to deal with Canadian counterparts

Position Responsibilities:

• Conducting process discovery & walkthrough sessions for operational and/or support processes gathering adequate information and data to support the project objectives validating information and data used for developing project deliverables.
• Identifying process and/or performance gaps and opportunities 
• Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. 

• Supporting the business process owners in deploying the agreed recommendations measuring and tracking benefits of OE projects 

• Build good working relationships with project stakeholders. 
• Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. 

Required Qualifications:

• College degree or equivalent business experience.
• Must have 3-5 years' experience working in process or performance improvement teams, project management.

Preferred Qualifications:

• Technical proficiency in process/quality improvement methodologies such as DMAIC, DMADV, Lean, Kaizen, and change management preferred
• Six Sigma Green Belt or equivalent preferred
• Familiarity with Agile Mindset & Frameworks (i.e., Scrum) 

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].