Officer, Mortgage Loan Retention team, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

提供房貸既有客戶增貸服務，達到既定的 KPI。 幫助解決與房貸客戶相關的問題，例如房貸帳戶變更、轉換等系統流程，為內部和外部客戶提供優質的服務，並及時回報任何潛在的重大問題。 確保Retention團隊內的所有營運支援工作流程均實施適當的內部控制，以保護銀行免受潛在聲譽風險，營運欺詐或財務風險暴露。

Requirements

良好溝通能力，有服務熱忱、細心、效率、優秀的解決問題能力。 專科以上畢業，至少2年以上客戶服務經驗，在銀行或金融服務業有房貸經驗尤佳。 熟悉電腦作業( Word/Excel )，致力於持續學習和職業發展。

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