Manager - HR Operations, HQC

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. 

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. 

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.  

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.  

The Manager HR Operations – HQC role will support the organization’s HR governance, HR operations excellence, digitization initiatives, compliance frameworks, and enterprise-wide HR reporting structures.

Reporting to the Head– HR Operations, the role will drive operational governance across HR reporting, audits, employee wellbeing programs, ethics processes, ESG reporting, HR dashboards, and organization-wide HR projects. The incumbent will also play a key role in supporting HR digitalization and process improvement initiatives aligned to organizational transformation priorities.

The role requires strong coordination across regional HR teams, cross-functional stakeholders, and leadership teams to ensure operational consistency, governance adherence, and data-driven HR decision-making.

To strengthen HR operational governance, HR digitization, compliance frameworks, HR analytics, and enterprise HR reporting mechanisms while supporting organization-wide HR projects, audits, employee wellbeing initiatives, and process excellence across Blue Dart.

HR Reporting & Operational Governance

• Govern and validate HR operational data across systems and reporting platforms.
• Act as checker and governance SPOC for CREST uploads and data accuracy.
• Track, monitor, and validate WIM and other HR operational metrics.
• Consolidate and maintain HR dashboards and leadership MIS reports.
• Support preparation of HR presentations, review decks, and operational analytics for leadership forums.

HR Digitization & Analytics

• Support conceptualization, development, and enhancement of HR dashboards and digital reporting tools.
• Drive HR digitization initiatives focused on automation, data governance, process simplification, and reporting accuracy.
• Coordinate with HRIS, IT, and business stakeholders for implementation and stabilization of HR digital projects.
• Support analytics-driven HR decision-making through structured reporting and insights.
• Identify opportunities for process automation and operational efficiency improvements across HR operations.

HR Projects & Transformation Initiatives

• Lead and support enterprise HR projects aligned to business, ESG, and HR transformation priorities.
• Drive project governance, tracking mechanisms, timelines, stakeholder coordination, and execution support for HR initiatives.
• Support rollout and stabilization of new HR frameworks, operational processes, and organization-wide initiatives.
• Coordinate cross-functional project activities involving HR, Operations, Finance, IT, and Compliance teams.

Health, Wellbeing & Employee Initiatives

• Drive Annual Health Check-up programs across PAN India locations.
• Coordinate with vendors for program implementation and governance.
• Analyse post health check-up reports and coordinate wellness interventions and workshops.
• Support employee wellbeing and engagement initiatives aligned to organizational priorities.

Compliance, Ethics & Governance

• Support governance and tracking of Workplace Behaviour (WB), Ethics, Fraud, and BKMS cases.
• Maintain documentation and records related to Ethics Committee and compliance reviews.
• Ensure process adherence and governance controls for HR operational compliance matters.
• Coordinate closure tracking and reporting for ethics and governance-related cases.

Audit, ESG & Compliance Support

• Support preparation and consolidation of HR-related BRSR and ESG data.
• Coordinate internal and external HR audits including DHL-led audits, ICS, ESG, and social compliance reviews.
• Maintain audit trackers, documentation, and compliance records.
• Support closure of audit observations and governance action items.

Diversity, Inclusion & HR Programs

• Support Diversity & Inclusion initiatives under UBUNTU and other HR programs.
• Coordinate organization-wide HR initiatives aligned to employee experience and inclusion objectives.
• Assist in rollout of diversity, engagement, and HR governance programs.

HR Policies & Organization Structure Governance

• Support HR policy updates, employee handbook management, and policy governance activities.
• Coordinate organization structure updates and direct–indirect function categorization aligned to DHL frameworks.
• Maintain organization structure governance documentation and records.

Education:

• MBA / Postgraduate degree in Human Resources, Business Administration, or related discipline preferred.

Experience:

• 7+ years of experience in HR Operations, HR Governance, HR Analytics, HR Projects, or HR Shared Services environments.
• Experience in HR reporting, audits, digitization initiatives, ESG reporting, and governance frameworks preferred.
• Exposure to HR dashboards, HR systems, project coordination, and operational reporting required.
• Prior experience in logistics, manufacturing, FMCG, or large multi-location organizations preferred.

Technical Skills:

• HR Operations & Governance
• HR Analytics & Reporting
• HR Dashboard Management
• HR Digitization & Automation
• ESG & Audit Coordination
• Project Management & Governance
• Data Validation & MIS Reporting
• HR Policy & Compliance Management
• Advanced MS Excel & PowerPoint

Key Competencies:

• Structured Thinking & Attention to Detail
• Stakeholder Coordination
• Analytical & Data-Driven Mindset
• Project Management Orientation
• Process Discipline & Governance Focus
• Collaboration & Teamwork
• Execution Excellence
• Continuous Improvement Mindset