Manager, Client Success Management (Remote)
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Manager of Client Success Management.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our amazing teams serve Fortune 500 companies like Adobe, Cisco, IBM and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our industry leading platform at events around the world. Come be a part of a company that is changing the market! — it will be challenging, fun and exciting!
About the Role
This is a working Manager role that balances broad strategic and direct account oversight. You will lead the vision and execution of RainFocus's 1:Many Scaled CSM Model, ensuring the health, retention, and expansion of our 1:Many account cohort through automation and AI. Additionally, you will oversee a 'Top 10' list of emerging strategic accounts within the cohort, providing a more tailored account leadership approach while mentoring a team of CSM Associates to do the same.
This remote role can be located anywhere in the United States. Total travel could be up to 25% for client events and strategic leadership meetings.
This remote role can be located anywhere in the United States. Total travel could be up to 25% for client events and strategic leadership meetings.
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Manager of Client Success Management.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our amazing teams serve Fortune 500 companies like Adobe, Cisco, IBM and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our industry leading platform at events around the world. Come be a part of a company that is changing the market! — it will be challenging, fun and exciting!
About the Role
This is a working Manager role that balances broad strategic and direct account oversight. You will lead the vision and execution of RainFocus's 1:Many Scaled CSM Model, ensuring the health, retention, and expansion of our 1:Many account cohort through automation and AI. Additionally, you will oversee a 'Top 10' list of emerging strategic accounts within the cohort, providing a more tailored account leadership approach while mentoring a team of CSM Associates to do the same.
This remote role can be located anywhere in the United States. Total travel could be up to 25% for client events and strategic leadership meetings.
This remote role can be located anywhere in the United States. Total travel could be up to 25% for client events and strategic leadership meetings.
What Does RainFocus Offer You?RainFocus is a people first company. We offer competitive compensation, amazing benefits, an immediately vested 401k, generous PTO, and a safe, collaborative environment to grow and take your profession to the next level!
RainFocus Values
F - Forward-Thinking. How can I help the company achieve its goals? What can I help improve?
O - Optimistic. Do I work to find solutions to problems?
C - Customer-Centric. Who are my “customers”? How can I better serve them?
U - Unified. How can I become more aligned with my team? The department? The company?
S - Stewards. Am I taking good care of what's been entrusted to me? Do I trust those I work with? Do I have their trust?
What are you waiting for? Apply today!Become apart of the #RainFolk crew!
We need more talented, hard-working, fun-loving team members just like yourself!
