Manager A/CMI Services & Solutions, Asia Pacific

Support Director ACMI Sales & Business Development Asia Pacific in management of Asia Pacific A/CMI and designated accounts, with focus on network and operational support. Act as the primary customer advocate through close collaboration with the global commercial team. Execute and strengthen the company’s commitment to service quality, operational excellence and customer focus.  Manage daily operational coordination between customers and Operation groups, including scheduled network planning, and coordinate with the SAMER team on all connection-related matters.

Responsibilities:

• Support account management, operations and scheduling matters for Asia Pacific A/CMI and designated customers to deliver quality service and sustain customer satisfaction
• Maintain close working relationships with existing commercial partners
• Collaborate closely with other AAWW business units to competently and effectively meet customer requirements
• Drive customer focused continuous improvement programs through internal and external coordination
• Coordinate the generation of data/reports as required by customers to support operational & analytical needs
• Coordinate with relevant departments for new customer operational start up and ongoing/steady-state requirements for both A/CMI and other designated business
• Support operational set up and execution of new program placements
• Work closely with customers and other AAWW departments to deliver value-added initiatives to enhance business partnerships
• Ensure A/CMI and long-term program charter advisories and confirmations are sent on a timely basis
• Ensure designated customers are familiar with other service types and provide appropriate points of contact
• Maintain effective communication with Operations group to ensure customer requirements are effectively communicated and implemented
• Work closely with customers to ensure operational reliability and effective execution
• Support A/CMI Sales team to perform effectively and develop in the company
• Ensure compliance with DOT and FAA regulations, US Government contractor requirements, CAD and CAAC regulations
• Comply with all corporate policies, including sales and proposal processes, antitrust and Foreign Corrupt Practices Act, ATO and ATE procedures
• Implement commercial objectives in the APAC region as determined by the senior team
• Any other projects or initiatives as directed by Director, ACMI Sales & Business Development, Asia Pacific
• Prepare customer briefings for the Regional VP & Director as required

Qualifications:

• Bachelor’s degree in related field preferred
• Minimum 6-8 years of managerial experience in aviation business, ideally in the Asia Pacific region
• A team player who demonstrated abilities to lead and collaborate
• Self-driven individual with ability to independently manage and perform multiple assignments with tight deadlines
• Effectively bilingual in English and Chinese, both spoken and written
• Proficiency in MS Office – Teams, Word, Excel and PowerPoint
• Highly organized individual with emphasis on accuracy and timeliness
• Demonstrated analytical skills with attention to detail
• Strong market knowledge and established professional network
• Self-motivated and proactive individual with broad-scope view of company objectives
• Strong sense of responsibility with full commitment to work assigned
• Good communication and negotiation skills with ability to interact at all levels of the company and with customers
• Demonstrated abilities in problem solving, with a focus on customer service solutions
• Broad experience in freighter operations - current/prior loadmaster certification is considered an asset
• Knowledge and experience in all phases of cargo operations including ACMI, Scheduled Service and Charter Operations
• Support a flexible work schedule, be available 24/7 and travel as required

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