Junior CRM Specialist

At bunq, we're redefining how people experience financial freedom. As our Junior CRM Specialist, you will be the voice that guides our Tricount users, ensuring they feel supported, organized, and confident. You will own the design and execution of our user communications, transforming complex processes into clear, timely, and personalized messages that make managing group expenses effortless.

Curious to learn more about Tricount? Check it out here: https://tricount.com/

Take ownership

• Proactively identifying gaps in our customer support processes and designing effective mitigations to prevent recurring issues. 🕵️‍♀️

• Independently working with data in Looker to build dashboards and extract actionable insights, backing your improvement ideas with solid evidence. 📊

• Leveraging AI in your approach to boost the efficiency and expertise of our support agents, ensuring our users receive consistently high-quality support.

• Guiding our quality improvements with a customer-first mindset, using empathy and a passion for service excellence to shape a support experience that builds lasting trust.

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.