ITSM - Integration Technical Consultant

• We are looking for a ServiceNow ITSM and IntegrationSpecialist to identify, design and deliver larger or more complexarchitectures, strategies and specific solutions through the ServiceNowplatform. The role holder will
• In-depth knowledge of the ServiceNow Platform, technology, development, integrationand modules, to design, develop, implement and test modules in line with agreedtimelines, budget, costs, quality and development standards.
• Hands on ITSM process implementation experience on ITSM modules: IncidentManagement, Problem Management, Change Management, Knowledge Management, etc.
• Hands on Integration implementation experience and In-depth knowledge ofdesigning, developing complex solution of integration of ServiceNow withexternal tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
• In-depth knowledge of Inbound and Outbound Integrations and concepts Rest andSoap services.
• Hands on implementation experience on Bi-directional Integrations custom integration.
• Hands on experience on implementation of Custom Rest and Soap services.
• Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup
• Event Management integration
• Service Mapping & Discovery integration (CMDB)
• Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
• Develop UI forms, UI Actions, notifications, workflows, Transform Maps, andFlows via Flow Designer.
• Create JavaScript server/client code and components: Script Includes, BusinessRules, Client Scripts, ACLs, etc.
• Create, modify, and publish service catalog and Record producers.
• Suggest and implement proposals for process improvements within projects, onceagreed.
• Provide technical documentation on modules / products, following companystandards on customer projects.
• Maintain high level of product and solution knowledge and maintains anup-to-date skills profile in ServiceNow and Java Scripting, HTML.
• Ability to drive business requirements and take an active/leading role withcustomer stakeholders including C-level / director level / users.
• Advise, mentor, and provide hands-on assistance to other team members regardingthe technical solution design and execution.
• Develop and document best practice approaches and reusable assets for the deployment team.
• Create and design user stories as well as assess solution built by developersand Support and Perform system testing and systems integration testing.
• Support user acceptance testing
• Support go-live and early life/warranty support periods.
• Stay up to date with the latest ServiceNow features and functionalities andmake recommendations for improvement.

Key Performance Indicators:

• Development of ServiceNow for customer projects on time, to budget and targeted product costs, in accordance with agreed specifications and standards.
• Achievement of targeted Product Quality.
• Documentation of development steps in line with requirements and shared with Consultant, Engagement Manager and Customer.
• Demonstrates problem solving skills and solution development acumen.
• Effective communication and team work including external development partners on customer projects.

About you:
You will be educated to degree level and/or have at least 4+ years of experience, preferably within the IT industry. You will have in- depth knowledge of the ServiceNow platform and proven software implementation and development acumen.

Core Skills

• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Application Developer
• Integration Hub ?Micro certification
• Java Scripting, Jelly, HTML, CSS and integration via web services.
• Ability to manage competing priorities in a complex environment
• Excellent written and oral communication skills including customer liaison at senior levels
• Excellent interpersonal and negotiating skills, ability to enable collaboration
• Project/change management experience and skills
• Investigation and analysis of problems with a methodical and disciplined approach
• Proactive customer support and problem resolution
• Ability to devise creative technical solutions, to research alternative solutions and make recommendations
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
• Experience on MSP instance will be added advantage.

Relocation Supported: Yes