IT Support Executive

Main Responsibilities : Within the framework of the Group's IS processes and in perfect collaboration with the ITD teams : Supervise Help Desk activities across the entire site perimeter: coordination of the IT Site team, monitoring of incident resolution, monitoring of KPIs (SLAs, etc.) Ensure that his team has all the tools, procedures and training required for the site Help Desk Guarantee the availability, continuity and quality of IT services to the site's end-users Centralize, validate and have validated by site management, users' needs in terms of hardware and software Manage complex level 2 and higher incidents in conjunction with ITD teams Contribute to IT projects managed by DTI: specifications, deployment, preparation of prerequisites Ensure the security of IT assets Ensure that practices comply with the Group's IT security and quality standards General Skills : Windows environments: OS, AD, Office... Knowledge of networks: pre-wiring, switching, TCP/IP, Wi-Fi, etc. Ability to analyze and resolve various technical incidents Sense of service, customer focus, collaboration and interpersonal skills Ability to supervise a team and manage support activities Rigor, autonomy, information retrieval and ability to manage priorities Good understanding of cybersecurity issues, particularly in an industrial environment Mobility Academic Background Experience : IT engineering degree, with proven experience in a similar position. The position is based in the Taroudant region.