Head of Regional Distribution Operations, Americas

Role Summary 

The Head of Americas Regional Distribution Center Operations is responsible for leading a multi-site distribution network across the Americas, driving operational excellence, safety, and strategic transformation in alignment with Resmed’s global supply chain strategy. 

This role owns the end-to-end fulfillment strategy and execution across the region, ensuring scalable, efficient, and high-performing operations. A critical component of this leadership position is the oversight and execution of Commissioning, Validation, and Start-Up (CVS) activities for new and expanding sites, ensuring operational readiness, system integrity, and seamless transition to steady-state operations. 

The leader will champion a strong safety-first culture, embed continuous improvement through a structured productivity pipeline, and optimize network performance through advanced warehouse design, automation, and strategic 3PL partnerships. 

Key Responsibilities 

Strategic Leadership & Network Execution 

• Define and execute the Americas distribution and logistics strategy, aligned to Resmed’s global supply chain and business priorities. 

• Lead a complex, multi-site distribution network, ensuring consistent performance, governance, and adoption of standard ways of working across all facilities. 

• Develop and execute short-, mid-, and long-term plans for network capacity, expansion, and optimization. 

• Own and lead Commissioning, Validation, and Start-Up (CVS) for new site launches, expansions, and major automation deployments, ensuring readiness across people, process, systems, and infrastructure. 

• Drive optimization of warehouse design, layout, and automation solutions (e.g., Swisslog), ensuring scalability, throughput, and cost efficiency. 

Operational Excellence & Productivity 

• Establish and lead a robust, multi-year productivity pipeline across all sites, embedding Lean, Six Sigma, and continuous improvement into daily operations. 

• Define and monitor KPIs across service, cost, quality, and delivery, ensuring disciplined execution and performance accountability. 

• Identify and eliminate non-value-added activities, improving flow, cycle time, and operational efficiency. 

• Ensure operational stability post-CVS through structured ramp-up plans and performance tracking. 

Safety & Culture 

• Champion and sustain a best-in-class safety culture, ensuring proactive risk identification, regulatory compliance, and achievement of top-quartile safety performance. 

• Embed safety accountability at all levels, with clear ownership, visibility, and continuous improvement of safety metrics. 

• Build and lead high-performing, engaged teams across multiple sites, fostering a culture of inclusion, accountability, and operational excellence. 

3PL & Carrier Strategy 

• Develop and execute regional strategies for 3PL partnerships and carrier networks, ensuring optimal service, cost, and flexibility. 

• Lead selection, contracting, and performance management of 3PL providers, including alignment to CVS activities for new site launches. 

• Optimize transportation strategies across inbound and outbound networks to support customer and business requirements. 

Governance & Cross-Functional Leadership 

• Establish strong governance frameworks to ensure alignment across operations, engineering, IT, and supply chain functions. 

• Lead structured operating rhythms, including executive updates on CVS progress, operational performance, and risk mitigation. 

• Ensure effective communication and alignment across sites and leadership teams. 

• Lead resolution of complex operational and start-up challenges, ensuring rapid and effective issue resolution. 

Inventory, Systems & Quality 

• Provide strategic direction for inventory management across the network, balancing service levels and working capital efficiency. 

• Ensure robust WMS/ERP system implementation, validation, and optimization as part of CVS and ongoing operations. 

• Establish and sustain product traceability and quality systems to meet regulatory and customer requirements. 

Talent & Organizational Leadership 

• Build organizational capability across the Americas network, including succession planning and leadership development. 

• Define organizational structures and capabilities required to support both steady-state operations and CVS execution. 

• Lead, coach, and develop a high-performing leadership team across multiple sites. 

Qualifications & Experience 

Required 

• Bachelor’s degree or equivalent experience; advanced degree preferred. 

• 12+ years of progressive leadership experience in supply chain, logistics, or distribution operations, including management of multi-site regional networks. 

• Proven experience leading Commissioning, Validation, and Start-Up (CVS) activities for new facilities, automation systems, or major operational transformations. 

• Demonstrated success in driving operational excellence and continuous improvement using Lean, Six Sigma, or similar methodologies. 

• Deep expertise in warehouse design, automation, and distribution optimization. 

• Strong experience managing 3PL providers and carrier strategies in complex logistics environments. 

• Proven ability to lead large teams, develop talent, and drive cultural transformation across multiple locations. 

• Strong executive presence with the ability to influence cross-functional and senior stakeholders. 

Technical & Functional Skills 

• Strong knowledge of WMS and ERP systems (Oracle preferred; HighJump or similar WMS experience highly desirable). 

• Deep understanding of inventory management, transportation, and distribution best practices. 

• Working knowledge of OSHA and regulatory requirements in warehousing and logistics environments. 

Additional Requirements 

• Ability to travel approximately 35% across the Americas region and some International.