Head of Customs Brokerage

Key Responsibilities: Responsible for the maintaining customs permit and will be required to be the corporate license holder Responsible for the identification and implementation of cargo software requirements Manage customs brokerage activities; work with customs to clear shipments of goods for distribution Create and manage accurate documentation: customs entry documentation, client shipment details, exception reports and other necessary documentation Assigns work to achieve balanced and efficient completion of brokerage activities in accordance with deugro policies, and procedures for brokerage team members Resolve stalled shipments and non-compliant requests; communicate closely with both internal and external customers regarding shipment status Offer guidance on import compliance processes to any deugro offices or departments seeking assistance Manage shipment and customer information in in- house cargo software Perform regular process evaluations for areas of improvement including but not limited to: Entry KPIs, task and dashboard use Internal information flow (AMS, ISF, Shipment awards) Accounting processes / Job management Exception Handling Updates and verifies tariffs and rates Develop deugro into a C-TPAT Brokerage firm Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals Responsible for audit of entry writer activities ensuring highest quality and accuracy of entry processing Responsible for customer satisfaction and customer retention by implementing effective service capabilities Communicate with top 10-15 brokerage clients at minimum quarterly to ensure continued client satisfaction and identify opportunities for improvement or expansion of services. Responsible for adherence to U.S. customs, and all other government agencies Responsible for general compliance with all trading countries/partners (Rules Documentation) Head of Customs Brokerage will delegate and train staff on the below focal points: Review of CSMS, ICP, BIS and FTR notices to ensure timely implementation of new compliance requirements and notification to potentially impacted deugro offices and customers Duty impact evaluations for project planning on behalf of various EPCs HTS, Valuation and Compliance Process Consulting Duty and tax quotes for both internal and external clients Evaluates brokerage staff performance on a regular basis Holds regular meetings with both brokerage supervisor/manager and entry staff to discuss problems, issues, ideas for improvement Hold regular meetings with other deugro USA department heads and sales staff to review business leads and opportunities for growth Support all RFI and RFQ bids in all requirements for customs brokerage and services. Both Commercial and Information response Responsible for continuous improvement of service processes to drive gains in quality and productivity Comply with all safe work practices and procedures set in place by company Adhere and enforce company QHSES Policy and Procedures Work with due care and consideration to safeguard own health and safety and the health and safety of others Report incidents/accidents/near misses