EC225/725 Technical Representative (On-site)

Job Description:

Serve as the primary technical support for Malaysian Super Puma fleet, dedicated to maximizing aircraft availability and optimizing the operational potential of the Super Puma. Beyond the standard Technical Representative scope, this role acts as a strategic bridge between customer requirements and Airbus Helicopters (AH) stakeholders, including CSM, Logistics, S&S, and Program teams. You will drive fleet performance by facilitating technical workshops and spearheading cross-functional campaigns in alignment with the Support Network and Sales & Service divisions. Based in Kuantan, and requires regular travel to Labuan and Subang.

Serve as the primary Technical Support interface and relationship lead within the Support Engineering context, gathering customer intelligence (spares, technical needs, S&S opportunities) and organizing technical workshops or seminars to drive stakeholder action and customer engagement.
Manage the end-to-end technical query process via WebTek, ensuring all responses meet Network KPI timeframes and comply with Network & Technical Support Manual quality and standards.
Formulate efficient troubleshooting and repair solutions for the customer.
Consolidate technical Return of Experience (RETEX) by reporting key technical occurrences, recurrences or product failures.
Report local incidents involving AHG products to the network via the ISII process.
Conduct fleet data collection regarding availability, ASB/EASB and other information required by AHG.
Perform weekly reporting of fleet hours and FH/cycles on selected part numbers.
Create 12-month forecasts for dynamic components and selected part number workshop returns.
Plan and execute rotations between Kuantan, Labuan and the Subang depot every 3 months.
Proactively identify and facilitate the adoption of digital services (AirbusWorld, WebTEK, FLAM), retrofits, and new equipment, while assisting customers with service subscriptions, EIS, and awareness of critical product/safety updates (LI, LS, IN & SIN).
Promote best practices and a safety culture to the customer.
Synthesize customer issues and prepare a detailed fleet irritant analysis for the yearly Product Improvement Plan. 
Assist AHG and the customer in implementing corrective actions and product improvements. 
Assist the customer in ASB/EASB application and compliance and liaise for technical issues and spares with relevant departments.
Comply with and support the AHG export control policy.
Maintain Part 66 license currency.
Other duties reasonably determined from time to time by the Company
Coordinate the PBH return/receive flow and resolve contractual misalignments at the working level. (Note: Typically driven by Contract Managers/CSM).
Fill in the short term technical rep and technical assist role at the MRO hub (Subang) and the regional network.
 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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